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Anidog1

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  1. Adam was the idiot I dealt with. Absolute liar. I think HWM was part of another garage because I remember phoning them and asking to speak to Adam and they said he wasn't there at the moment and when I pushed him on saying, he's not there at the moment but he does work for you, he got very defensive and was asking who was calling and I just said it doesn't matter and hung up. I can't remember what they were called. I want to say Hook Motors or Hart Motors? Their website had exactly the same looking cars as what was on HWM's website. The likelihood is you're not going to get your s
  2. ALI, Ahmed Correspondence address 47-49, Park Royal Road, London, England, NW10 7LQ You could try contacting the Director. These are his details from Companies house.
  3. My case was referred back to the Ombudsman via the Small Claims Court. The Ombudsman are so busy they did nothing for 6 months, at least. They notified me in November that they felt they needed to go back to HWM to get "their side of the story". I emailed them couple of weeks ago to say there surely must be a time limit for them to give their reply otherwise they're just going to drag it out, like they said they would. I had an email from them last week to say unfortunately they can no longer deal with the matter as the company has been suspended because they'
  4. Hello. Update. I contacted HWM to say I would accept the reduced offer of £2,500 but that they had to come and pick the car up. I wasn't going to the extra expense. Also they wanted me to hand the car over a month before they paid me and I said absolutely not. They then emailed me on 3 October to say they are prepared to pay £2,500 within 30 days and collect the vehicle. Please email photos showing the vehicle from all angles and the odometer reading. I responded and please stipulate the date you will making the payment, then once the funds have cleared I will let you know when the
  5. Thank you everyone for your comments. I work for a solicitor so have taken advice this morning. I have contact HWM confirming that I am willing to accept their reduced offer, but that the vehicle will not be returned until such time as cleared funds are in my bank, following which, they need to come and pick the car up. I have also received communication from Companies House advising that there is no longer any proposed strike off action as they have now bought their filing requirements up to date. So, I'm still not convinced they are closing. So, the ball i
  6. Hi, I currently have a Court case going on against Hartley Wintney Motors whereby I am trying to reject a car under the 30-day thing, as the car broke down 29 days after I purchased it. I was notified by the Court that the Judge had ordered for it to be referred to the Motor Ombudsman for dispute resolution. TMO advised that this could take up to 6 months as they are currently dealing with cases older than mine. Yesterday, through the Money Claims portal, I had notification that HWM had made an offer. I am trying to claim back £3,100. That's the cost of t
  7. Update: I have received notification from the Court saying it has been ordered that: 1. Stay and refer for mediation to The Motor Ombudsman's Alternative Dispute Resolution (ADR) service. What happens now? Do I wait for the Ombudsman to contact me?
  8. Sorry, being a bit thick, but how have I? By merely contacting them and asking for my money back?
  9. So are you confident the judge won't award them the claim because I didn't agree to ADR?
  10. Yes I think I have to respond to it by 28 May. What worries me is the lies. They're saying they asked for a casualty report and a written fix quote commensurate with the age of car and price paid. They're saying I was uncooperative but at no time did they ask for this. They're saying I agreed to a contractual repair and do not even have the choice of rejecting for a refund. They're saying I did in excess of 1000 miles since sale and has agreed to a 45pence deduction as per the bill of sale. This equals £450. I don't even know what they're on ab
  11. From Money Claim, HM Courts & Tribunals Service notifying me that HWM had rejected my claim and asking me to sign into my account to view HWM's response.
  12. The email I got said HWM have rejected your money claim. Then I've gone on to my account and have downloaded their defence.
  13. Been notified they have rejected my claim. Still saying I'm outside the 30 days because I didn't email them via the address on the bill of sale, I only texted the salesman, which they are denying in its entirety, even though I have screenshot his reply. It's not the biggest dealership in the world and Adam seemed to be the main man, apart from one other chap. I was referred to their claims dept, who they later informed me was the owner? The details on their defence claim states Dave Cohen as the manager. This is a totally new name to me.
  14. Update: I issued a letter before claim and the 14 days were up last Monday. Have sent a claim to small claims court. HWM gave said they will defend this to the fullest. Apparently timescales for such action vary between 9-11 month considering when they could attend court. They will ensure to note this in their directions. Their buy back offer of £1500 stands, subject to agreement. They have never made an offer! I tried to explain to them that it is not for them to decide when they can go to court. The court will notify them.
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