OK, thanks and understood. I'll try to get something back to you asap

Hello, thanks for your message. I wish I could provide a succinct summary of the two years of to-ing and fro-ing with both Sainsburys and BG, but I can't. I've attached the document I sent to Sainsburys with my last message (below) via Resolver. I apologise for the 7 page document length. I can't summarise it further without spending half a day on trying to do so. Please forgive me? Thanks for your patience! Sent via Resolver Dear Gregg Johnson, Complaints Manager Please refer to ALL the previous info I sent on 12th Oct 2015 and particularly the draft email (copy attached) which states " In answer to your other question, what I am looking for is for Sainsburys to waive all the currently outstanding charges on my account and to provide further energy supplies without charge until such time as I can arrange an alternative supplier or until the end of February 2016, whichever is the sooner" This has not been addressed.

The issue that I have experienced was after unresolved and disputed issue between 2014 -2016 I got letters out of the blue from Lowells 7 Feb 2019 Lowells demanding payment for unresolved and disputed debt (more below). They have called several times a day every day. I have blocked their number and sent them email letters saying I do not accept the debt. Unresolved dispute from 2014 relating to Sainsburys Energy and later British Gas as they subcontracted energy to Sainsbury's. I have a massive case file on Resolver dating back to 2014 and all sorts of contradictory responses from a whole variety of different people, both at Sainsburys and at BG. I have mental health problems and both Sainsburys and BG were aware of this. Matter still unresolved. Balance has been in dispute since my original complaint in 2014 and despite endless letters and complaints nothing was resolved and my last request for resolution 1st Feb 2016 was ignored. I asked for a waive of all charges. No response. Debt was sold on several times as follows: 2015 May 2015 Moorcroft Debt Recovery Sept 28 and Oct 12 2015 Allied International Credit asking for payment 10 Nov 2015 Buchanan Clark & Wells asked for payment - told them it was in dispute 30 Nov 2015 Buchanan Clark & Wells asked for details of the dispute Nov 2015 Fidelite Credit Management wanting payment re British Gas. I sent them an harassment letter on 27th Nov 30 Nov 2015 visited at home by "Arslow" from Fidelite Credit Management, he wanted money re. British Gas, I showed him the letters from Sainsburys Energy (Sept 2015) saying they were sorry it was taking them so long to deal with my complaint, Arslowsaid no problem and that he would close the account Dec 2015 Fidelite Credit Management apologised for inconvenience, hadn't realised debt was in dispute, returned account to British Gas, assured no further contact 2016 14th Jan 2016 Fidelite Credit Management wanting payment re British Gas. I sent them a copy of my Complaint Reference letters 14th Jan 2016 Sainsburys Energy letter saying sorry we're not meeting your expectations and we want to resolve your complaint asap... February 2016 Richburns Ltd: I phoned them and told them the debt was in dispute, they wanted details, I told them to ask British Gas. I also sent them an harassment letter Sept -Oct 2016 LCS Debt Collection letters, final notices, notifications of defaults, offers of settlement.... I ignored all of them and have heard nothing since their last letter 13th Oct 2016 My Feb 2016 request was ignored. I heard nothing more until out of the blue on 7 Feb 2019 Lowells demanding payment saying they now owned the debt. They have called several times a day every day since early Feb. I have blocked their numbers and sent them letters saying I do not accept the debt. I was planning on opening a new Resolver case to deal with Lowells but I wanted to ask advice here before getting back into this issue, which will make my life a misery and consume all my time. I was at the end of my tether then. I can't do it all again. Any advice please? Thanks