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Everything posted by cabbiejim

  1. That was the basis of my agreement on one of my accounts with 02 arranged with Future Comms the mobile broadband account in the thread above, opened in Feb 2017 which you have been helping me with to recover the unpaid monthly discounts of £35 per month. (O2 charge me £75 as opposed to the £40 agreed with Future Comms) I was just referring to the fact that on this contract the discounted rate was put on rather than the usual full O2 amount which is usually the normal practice. What I was trying to ask was that as this contract was submitted to O2 with the lower amount showing, does this implicate them in the case as well?
  2. No i didnt say that. I said that I was promised this broadband account at £35 plus vat - £40. The contract shows this. However I was charged nearly double by O2. This amount is what I should paying and this is what the £35 per month discount I am claiming for on this action relates to. I have the contract and this discount amount being discussed in a recorded phone conversation. It is 12 months non payment of this and 4 missed discount payments of £20 per month that make up the £500 I am claiming from them
  3. This is certainly the case with the mobile accounts. However, the broadband application stated the discounted rate of £35 ex vat on it. This may have been an error on Future Comms part. When I got my first bill from O2 it was nearly double this and has been since. When I immediately contacted Future Comms they claimed that there had been a mix up, that tarrif was no longer available but it would be honoured by way of monthly discount, which I have never received. Having got this on the contract, with no letter of change to this from any party, is this a legally binding contract between all three parties and is there a breach of contract here? I'll send a pic of the form with my personal details obsured
  4. I think that the majority of their customers are small businesses and one man bands like myself. it is often difficult to find time while working to deal with this and before you know it, months have passed while you've paid over the odds. it seems that for many, its a lot of effort and a relatively small amount - hundreds rather than thousands - and would rather that Future Comms simply pay up. That's why its probably taken me so long to deal with it. I have looked at my contract. It's a O2 contract application. However it refers to Future Comms as the retailer on it. On the broadband contract the discounted amount is shown on the application form. in the case of the mobile accounts, the full amount is shown on the application form but the discounts are shown on the confirmation letters from Future Comms in both cases. it would suggest that O2 have opened the account with the approval of Future Comms as an intermediary. Does this make any difference and can I list both as defendants on this basis?
  5. Thanks for the advice that has been done, copied your letter exactly, except for putting in my accounts and the amount of £500.00. Sent email and ready to post. Woud you advise sending recorded delivery or just first class? Going forward whar about complaints to Ofcom, O2 and Hampshire trading standards? Also is there any way I can legally terminate the contract with O2 as it was sold to me under false pretences ,services are not being provided at the agreed amount on my acceptance of contract and the toxic relationship that now exixts as a result.
  6. Ok can pull the letter and re-draft. Email has gone though. No need to be quite so forceful though. I am trying to take your advice and doing my best. However I'm in the middle of a 12 hour shift and it will have to keep til tomorrow.
  7. It's gone out today. I used the template from the CAB
  8. Thanks for the info. I decided to go for it now as you don't know what their financial state is. I have posted and emailed this letter of intended action giving them 14 days to respond. I have removed my personal and account details from this thread. Now we wait.... Account Management Future Communications Specialists Ltd Unit 4 The Mill Weevil Lane Clarence Marina Gosport Hants PO12 1AX 3 April 2019 WITHOUT PREJUDICE Notice of Intended Claim Dear Sir or Madam, I entered into agreements with your company for a business mobile broadband account on 26/1/2018 and for an upgrade of 2 business mobile phone accounts on 26/6/2018. At the times of purchase, I was advised by your representative that the contract would include: 1. The services supplied by O2 at the agreed prices, or: 2. A monthly discount refund to the value of the difference of the amount charged by O2 and the amount agreed with Future Comms where the former is greater, to commence 3 months after the commencement of the account. 3. A payment of any outstanding discount between the start of the account and the monthly discount refunds. The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I started raising both these concerns with you in September 2018 and was assured you were aware of the problems a number of accounts had suffered, the monthly payments would commence, and my file would be passed to an account manager to look into a back payment for the arrears. I was emailed by Julian Smith on 25 September who confirmed this. After 2 months of chasing up the payments, I finally started to receive the monthly discounts on my phone account but nothing on the broadband account and no sign of the back payments. Month after month, I keep chasing this up and get told that it is being sorted out and you will call me back. I have repeatedly spoken to Zoe, Megan, Liam, Martin and Sarah yet nothing has been done in 6 months. Looking at the reviews on Trustpilot, Google, Yell and Money Market, this is not an isolated incident with many customers deeply unhappy with the poor service they are getting. I left my own review for you to reply saying that you wanted the opportunity to put things right and that a manager would call me. Unfortunately, I never got that call. I am requesting your company to honour the contract within 14 days from the date of this letter. Otherwise I will have no option but to: Commence legal proceedings against you through the courts, in respect of the outstanding refund payments and any costs incurred Make written complaints to O2, Ofcom and Hampshire Trading Standards in respect to your conduct and failure to address this complaint I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraphs 13-16 which set out the sanctions the court may impose if you fail to comply with the Practice Direction. Therefore, I would request the commencement of the agreed monthly discounts of £35 in relation to the business mobile broadband account as well as a refund of any costs incurred arising from your breach which include: The first twelve months payments of £35 a month in relation to the discount on the business mobile broadband account The first four months payments of £20 a month in relation to the discount on the business mobile accounts Interest on unpaid refunds at 8% Satisfactory compensation for the time and phone calls spent attempting to resolve this situation, and the anxiety caused I look forward to your response within the 14 day deadline in order to resolve this matter amicably.
  9. I phoned them today and spoke to Brooke, using the car's hands free while recording the conversation using the taxi's dash cam audio. she confirmed the contracts and the amounts owed both monthly and £500 outstanding. Under questioning, she accepted that Future Comms was in breach of contract when I put it to her that they have failed to either ensure supply of services at the agreed price or refunded any overpayment claimed by O2. She could not explain why the matter had not been resolved in the 6 months since the complaint had been made, nor could she confirm what action was being taken or if or when I would be contacted by someone in a position to resolve the matter. She assured me it would be passed for someone to deal with it and my monthly payments were on file to start being paid. I advised i will be sending a final notice demanding both current payment and refund of outstanding monies by 20 April and requested the name of the person to send this to. At first she refused to give me a name, saying that many people with deal these things and she didn't know who is responsible as a lot of people work there and i can find this online. I challenged this by saying " are you telling me you don't know who your manager or directors are, or where to direct a written complaint?" she then gave me a name of Amy. So here we are. I have a recorded confirmation of how much they owe me, and evidence of their evasiveness. I have copies of the contracts and feel ready to send them a final demand threatening legal action if they don't pay. if they start to pay the monthly amount as promised on 20 April but don't refund the £500, i can take the small claims court route. However if they do nothing it may pay to hold fire for 2 more months so I can go through the high court. I think that I need to send the letter now to get things going though.
  10. Thanks for your reply, I have 1 year 11 months to run on the broadband account and 2 years 3 months left on contract on the mobile contract. i have a fixed price on the contracts I signed and O2 statements showing what I'm paying. These are business accounts. I will call them tomorrow to discuss the outstanding amounts and record the conversation. As things currently stand, i am owed £500 before interest and will be over the threshold in 3 months, assuming they don't start paying
  11. I am another victim of Future Comms false promises and their refusal to pay what they owe and I'm sick to the back teeth of them and their tactics. i took out a mobile broadband account with them in February 2017 as they offered me much more data for little more than i was paying with Three. I also upgraded my 2 mobile phone accounts in June 2017. By September i had not received a single monthly discount payment and was paying considerably more to O2 than the agreed sums I'd signed up for. I took this up with them last September and spoke to a very sympathetic sounding young lady who promised to forward the complaint to their finance department. I got an Email from Julian thanking me for my patience and station the matter will be resolved, but not saying how or when. i replied that i was not happy with the tone of this but got no reply. Several phone calls later i managed to get a monthly payment on the phone account on 20 November and this has been paid since, but no payment for the broadband account. i was told that my complaint was with finance and they will resolve this but could not be done straight away and could take up to 3 months as they wore still working through the problem. We are now in March, loads of phone calls, same story, spoken to Megan twice, Zoe, Martin 3 times, Liam and Sarah among others. Same story, no one calls me back, no senior managers available, still no monthly payment or back payment for the arrears. I am owed 12 monthly payments of £35 and 4 x £20. I was assured that i would start to get the discount either in March or April but believe they have no intention of paying back what they owe. I intend to issue final notice for discount to be applied and all monies owed to be paid by 20 April or I will start legal recovery through the courts. Am I entitled to claim interest on the accrued amount and compensation for all the phone calls made and time spent trying to resolve this? Can someone guide me through this process?
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