Can you please advise me on how to deal with a dental penatly charge I recieved?
The usual story: I thought I was exempt but I wasn't. It turns out exemption upon recipiency of working tax credits is only automatic if one is also in receipt of child tax credits or a disability allowance.
Instead I have to apply for an HC2 certificate, which has arrived today and it turns out I'm fully exempt from all NHS treatment after all.
Nonetheless, I now have a £60 dental charge and a £100 penalty to deal with!
I have written to them and told them where they can shove it, and reminded them that extortion is a criminal offence.
I don't know if I have a legal leg to stand on with that, but it's how I view this and a complaint to the relevant ombudsman will be placed.
I can understand that if I don't know how the system works and I claim something on the NHS in error, without reading the small print etc. etc. then I've made a mistake and should be billed for the treatment.
- I wasn't even given ONE chance to correct the error and pay the charges
- the emergency treatment I recieved was lousy and I am considering filing a complaint in writing to the dental practise.
I am booked in for further treatment at my regular dentist now, who are amazing.
How do I deal with the previous charges then? Do I have to pay them and then claim them back? I am NOT paying the £100 penalty charge!
Can I write to the NHS department and ask that they just waive all charges now that I have a form for exemption?
Can I challenge the dental charges on grounds that I don't think the service I recieved was up to acceptable standard?
How should I proceed?
A straightforward situation where I thought I was exempt, should have been exempt, was exempt but a load of red tape and hoops to jump through nonetheless. Ridiculous...