I need some help and guidance please. I am sorry this is a very long post but all help is greatly appreciated.
9th of February I purchased a 2008 Skoda Fabia Diesel, 77430 miles, for £2150. paid the full amount via visa debit card.
15th of February, electric front passenger window stopped working and was stuck in an open position. Took the car to a local garage and was told the window regulator was broken, I was quoted £170 for repairs. I rang the seller, they said I could either drop the car off with them for free repair or I could accept a payment of £70 to go towards the cost of repair. I live in Rugby and the seller is in Birmingham, so I decided to just accept the payment of £70. The seller told me the money would be transferred to my account “within a few days”.
23rd of February I took the car for a free Halfords safety check. They The found a serious oil leak, they also drew my attention to the fact that the amber engine management light was on. They advised me to take the car back to the dealer. I dropped the car of with the dealer for repairs. When I asked how long repairs would take, I was told the repairs should be complete by Monday afternoon.
The following week, I received no updates from the dealer .I rang on the 27th of February and was told the work should be complete “by the 29th latest”.
29th of February, I rang the seller at 14:00 hours and told them I would like to reject the car because repairs were taking too long and I did not have any other car. I told them I would be happy to accept a partial refund seeing as I had used the car for 2 weeks. The seller then told me I could not reject the car because the work was complete.
I collected the car on the 2nd of March. The seller gave me an invoice for £250 which showed the work which had been done:
Recondition Gearbox and seals
Drive Shaft Seal
The seller also informed me that the amber engine management light issue had been resolved. They also paid me £70 cash for the window regulator repair.
3rd of March, the amber engine management light came back on. I rang the seller and informed them of the issue, I told them I wanted to reject the car. The seller refused the rejection and said he would have someone call me the next day. I told the seller I am happy to go the legal route, and he told me “no problem, we have very good lawyers”. I went to autotrader and left a 1 star review detailing these car issues.
4th of March, the seller rang me and insulted me on the phone regarding my ‘bullshit review’ the seller said he was planning on telling accounts to issue me a refund but he would not be doing that because of my ‘bullshit review’.
I took the car for a diagnosis, I paid £45 to get the light diagnosed. The issue report said:
EGR system; upper threshold reached
Garage told me the car would enter ‘limp mode’, I was quoted £323 to have the issue fixed.
I rang citizens advise and explained my situation. I was advised to send a letter via registered signed for mail, formally rejecting the car and giving the seller 14 days to issue a refund. I sent this via email (Along with the relevant receipts) on 4th March. I also posted out the letter and got confirmation of delivery on the 5th of March.
I stopped using the car on the 4th of March. It is currently parked on my driveway.
6th of March I cancelled the car insurance.
The car has 400 additional miles since I bought it, this includes the 50 Miles spent taking the car from Rugby to Birmingham and back (for the repairs).
My understanding is I now have to wait 14 working days for a response (even though the seller works on weekends), if I haven’t heard back in 14 working days ,I send a ‘letter before claim’ telling the seller they have 7 days to issue a refund before I take them to court.
If I still hear nothing, I then make a claim.
The seller has not responded to the letters/emails, do I have to send them any reminders or do I just wait?