I do have my fair share of returns but I also do buy almost everything from Amazon. my purchases from Amazon in last 5 months are over £40k inc (.it/.de/.es/.fr) with over 250+ order combined for all regions. flexeh I think they just go with the cheapest option.

thank you so much for quick reply. just spoke to them on the phone and the rep have sorted it all out and issued a refund. to answer your question. yes, I do have 3 other returns open/almost closed with Amazon currently. the items are worth £5, £10 & £449 - reasons, Order 1 - I cancelled but they still sent it. order 2 - was a screwdriver set that looked used so I returned it as is. order 3 - was PS5 I ordered. I ordered PS5 Disc Version and received Digital Edition. When I received it the box had clear cello tape on top of amazon parcel tape so before I opened the box I took pics and made video of opening it. they have already refunded the amounts for those returns so these are all sorted. I've learned my lesson from this and will never return anything with Hermes even if I have to drive 5+ miles to go drop it off at post office as they weight the item first or use a different service. thanks again for all your help.

I bought a Monitor from Amazon sometime ago and wanted to return it to Amazon for few reasons (within 30 days return window). I returned it using Return option on website and it gave me option to select Hermes where they will collect the item form my home. I packed the monitor in it's original packaging, stuck the return label and it got collected on the right date. yesterday I received email from Amazon saying they received an empty box and that If I want my refund, I should return the item. I sent the monitor as it was received. the monitor was 32" so it didn't have Amazon packaging outside so the driver and anyone after the collection could see what the item was. unfortunately I did not take any pics as I've never had issue with box turning up empty at Amazon if I had to return something. where do I stand? Am I out of £469? I replied to their email where that said "if would like to appeal this decision, please reply to this email" and I received same reply saying return the Item to get a refund. I paid using AMEX card and have been Amazon customer since 2010 with 180 Orders just this year so far. (if that makes any difference) thank you

Thanks @ericsbrother just a quick update, i received an email from the Officer and in the title it said "Voluntary Interview", i wasn't told this before. anyway I replied back asking I would be willing to come in if it helps me recover my earnings otherwise i would like to decline. I haven't heard anything back since then, that was 8 days ago. regarding the rental update The company said they would give me a week free from rental. they actually gave me two weeks in total, i wasnt informed of this but i just received invoice for the following week which means i got two weeks. I still have no idea where my charging cable and other accessories are. was thinking of emailing the same officer today to find out if they took em.

maybe once I do that interview and get some more information. I would do it as soon as possible but I have no heard anything back from the officer still. if i know the date of their investigation it would help me to know who to blame.

@dx100uk rental agreement is all up to date. payment is made a week in advanced. I started renting the vehicle on 12th Feb 2019. Even the rental company is confused to why this has happened. When I got the vehicle back today, its missing my phone holder, USB Type C cable and Car charger. Rental company said it wasn't there when they picked the vehicle up from the police, maybe they took it for finger prints but not sure why they need the USB cable and the charger. its all really weird but in the end I'm the one who's lost my weekly earnings and just to be clear, i don't do or deal drugs. (owner asked me when i called em to inform of impounding)

Hey Guys, I need some advice on how to go about this. I am renting a Vehicle from a company for Private Hire but I'll be calling it "my Vehicle/car" to make it not too confusing. Last Wednesday my car was impounded by the Police. I was not informed of this and had to contact the car owners to track the car using GPS because when I woke up it was gone from my road. I thought it was stolen. I use this Vehicle for full time Private Hire, I contacted the rental company (owners) and told em what has happened. They came to my city the next day to get it sorted. They were told that the Officer who was assigned to the case is now on 4 days leave. I was driving the vehicle for around 2 weeks and now i cannot work until i have my vehicle back. Police told the owners that the car was related to criminal activity. I asked the police on whats going and I was told as Ii do not own the Car they cannot provide me any information. I asked the owners they said "it seems really weird and they've not given is any info" I had to wait 4 days for an update. The vehicle was finally released Yesterday to the owners and I was able to speak with the officer assigned to the case. She said if the owners are happy to let you drive then am fine with it but I need to Interview you. Which i said fine and I can come tomorrow to the Police station. She said shes busy and then on 4 days leave. The rental company confirmed with the officer and gave me the vehicle back today. owners told me that the reasoning was 'investigating suspicious activity surrounding stolen vehicles in the area' I still have no idea whats going on. I was unable to work for around 7 days loosing over £700 earnings. Is there anything I can do about this? Can I go to Small Claims Count against Met-Police? sorry if the situation above is confusing and I'll answer any question i can. thank you