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storecs

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Posts posted by storecs


  1. Hi All

     

    This is my first post as I'm currently having issues with Samsonite and a suitcase I bought.

     

    I bought a small cabin bag size suitcase from a genuine Samsonite outlet store in York during the Black Friday sales at the end of November. It cost £41 which I knew was really cheap for Samsonite as I already have a couple of their cases.

     

    I used the case for the first time during a trip to London in mid January, during which time the retractable handle broke while waking along a train platform (so much fun!). I took the case back to the Samsonite store where I purchased it, and was told it would have to be sent away for repair as it was more than 6 weeks since I bought it.

     

    I've since received a voicemail from the store advising that the case could not be repaired, and to visit them to discuss.

     

    I'd really like to know what my rights are before I travel to the store (which is 90mins from where I live, so I need to be prepared), as to what I can get as a replacement.

     

    I do not want store credit or my money back, as I know I won't be able to buy a replacement suitcase without putting a lot more money towards it. As far as I can see the suitcase wasn't fit for purpose, and I'd like a replacement at no cost to me, but is this what I'm entitled to?

     

    Any help would be much appreciated so I can be prepared to fight my corner.

     

    Thanks

    Claire

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