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Ronthechestnut

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About Ronthechestnut

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  1. Hi, Thanks. So, would you say that terms limiting liability to the amount of the insurance cover are likely to be dismissed or upheld? Many thanks Ron
  2. Hi, Thanks. The booking process has a page dedicated to the parcel contents and its value. When I booked my parcel I filled in these details. Hand made Ash bowl. £572. It was very clear, they knew its value before accepting my booking and cash. Many thanks Ron Capture.pdf
  3. Good morning, Yes, it's part of the booking form. Thanks Ron
  4. Hi, Thanks. Surely the Small Claims Court will be judging the matter on compliance with current law or case law? If there is conflict between Hermes' terms & conditions and current law then it for the court to make an appropriate judgement? Hermes don't appear to participate in any mediation service and of course if there's a good chance of winning a court case then I would be willing to see it through to the end. They have made an offer, should I accept this now with some form of caveat that states that my acceptance of this payment does not jeopardise the full claim I am pursuing? Many thanks Ron
  5. Hi, Many thanks. At the moment I'm trying to weigh it all up and decide on what action to take. Am I right to assume that if I took the small claims court course of action their decision would be based on something laid down in law (or case law)? If this is the case then what would favour Hermes and what would favour myself? They have made an offer, should I accept this now with some form of caveat that states that my acceptance of this payment does not jeopardise the full claim I am pursuing? Many thanks Ron
  6. Hi, Here's what happened. I posted a parcel to acustomer, the parcel contained a hand made item and my customer paidme £572. I took out the maximum insurance of £300 with Hermes. They lost the parcel attheir Weybridge depot. After over a month andhours spent on the phone and writing letters and messages, they havesaid that they will only offer me the £300 plus my postage cost of£17.45 as I had agreed to their terms and conditions which limitstheir liability. This somehow doesn'tseem fair, they accepted my parcel and agreed to deliver it to mycustomer, they lost it whilst it was in their care. Surely theyshould accept that they failed to fulfill their contract with me andshould therefore compensate me fully for my loss. My question is, if Ieventually land up taking this to the small claims court, am I goingto win or do I cut my losses and accept their miserable offering? Any advice will be muchappreciated Ron
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