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About Dustee

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  1. Warning! Danger Alert! WARNING! UPDATE: No apology has been issued as at 27.1.19, no explanation for up to 300% mark up on prices. In fact the Sales Manager and Managing Director have tried to convince me that they are quote "mature family men", that the service advisor was once a mechanic for Mercedes - might be true, BUT HE WAS NOT WORKING ON MY CAR! And IS paid commission to upsell work - just google Service 4 Service jobs and see what their role is. Sales Manager and MD have basically said they can charge what they like, only employ mature men and if I fell for it and paid, that's my problem not theirs. This is now going forward as a complaint with Which, Consumer Helpline and Trading Standards - who have all been very helpful. My advise is to use Halfords if you'd like 4 months to pay for repairs - they work out at 150% cheaper AND have ethics, or just go to your own dealer - still 100% cheaper than these greasy people. Original review (and it only gets worse) below: Under NO circumstances should you use this outfit - they will seem pleasant at first, and then proceed to rip you off, mark up retail prices by over 100% AND then add VAT. They will add extra work that does not need to be done and their service advisors will pose as mechanics (eg: this, said to me): "well are you a mechanic? Is your friend? No? Well I am a fully qualified mechanic and I am the one who can see whats in your car!" Um no, you cant, you are miles away up North, in a call centre - being paid commission to upsell you and mislead people into having work done that they dont need. After I complained (CHECK EVERYTHING THEY QUOTE YOU!), things *suddenly* started going wrong with car - expensive things! that had not been picked up before and I know were not there as I photographed my car in full before hand over. I dont know motors but I know dishonesty and I am not the fool they clearly assumed I would be. I asked for all work to be stopped on my car and have laid a complaint with Consumer Helpline who have reported to Trading Standards who have both been very helpful. The Sales Manager *says* he is looking into this, says all calls are recorded and says he will come back to me - so lets see what they come up with - I sense this will be dragged out but I have no problem taking these guys on with the help of the right channels. I will keep this review updated, but thought best post now to hopefully help you avoid being fleeced.
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