I have had a scary incident today!
I was rushing through a saintsbury's local and accidentally tagged one item worth 2 GBP as carrots, I purchased 4 items and only one had the issue.
The security guard asked me to go to a room with the manager who claimed that I did this 3 times without showing any proof!
It did happen a time before and I assured her that it was a mistake and I re-scanned the item I wanted to purchase and paid for it (it was a glitch in the system which she did not admit, the self checkout was already
waiting for carrots to be scanned and did not take the barcode of my item)
This time, she was shouting, she was scary along with her large security guy. They asked for ID and I was getting my wallet to show him my ID, he took it without my permission and they started going though my bank cards and my driving license.
They recorded my address and name and gave me a ban, they even insisted on treating me badly by taking a photo of me with the paper and the item which was a small bag of crisps!!!
I feel really disappointed but I am also very worried that DWF or other companies might ask me to pay more money as I am an international student on a full scholarship.
I am working hard and I have never had such issues in my life and would never do such things. I asked them the same question: why would I "play" with your system after scanning
all of my items properly except one?!?! I even asked her that if she has a proof of what she claims, she can give me a full invoice of the items she is claiming and I will pay her for everything immediately to prove
to her that this is unintentional and surely not my doing!
I am really worried that this could affect my residency in this country or my scholarship or so, and I do not want to be forced to pay 150 GBP or more if it is not really owed!
Sorry for the long text but I am shaking and I honestly do not know what to do, I cannot forget how they took my wallet and started taking my cards one my one!!!
Please advise and I would be extremely thankful to all of you!