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Primrose13

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  1. Thank you I need to give this some thought. At moment family issues have arisen and I need to get back to this ASAP.
  2. Just received this reply from FCA - Thank-you for your email, I have discussed this matter with other colleagues in my department. The FCA requested that firms review past sales practices where consumers have taken a standard annuity as opposed to an enhanced annuity rate. In terms of the calculation it is going to vary amongst different insurers due to their own underwriters having different risk appetites when making an assessment. I.e. They may offer different amounts of annuity for different medical conditions. With regards to an “FCA mandated calculator,” I’ve been unable to find a rule that requires a firm to share this with a consumer. You may wish to speak to Phoenix Life Limited to confirm whether they are able to share any of the information on their calculations with you. If you need to speak to us regarding this matter please use the following reference number xxxx So HB - need to give this some thought. In some way back to square one i.e. Phoenix letter - refereed to in post 104 above.
  3. Thank you HB I have only just emailed FCA again, as I now have a link to a specific person, and I said - 'What I cannot seem to establish K... is Abbey Life tell me the calculation for the compensation due to you was done using an FCA mandated calculator.– Does this calculator only want figures or facts? i.e. would you put in say ‘years’ or do you put in ‘diagnosis’ to enable a true calculation to work. For example would a smoker be treated just the same as someone who already has a diagnosis of an aggressive form of cancer? I look forward to hearing from you and hopefully someone in your department just may know the answer.' Now looking at your helpful link from Telegraph and I quote - Annuity rates can be boosted for a range of conditions from high blood pressure, which may result in a 2 per cent lift to more serious illnesses such as cancer or strokes which can add 40 or even 50 per cent to the value of payments. So HB it is interesting that we do not get provided with the actual 'evidence' from Abbey Life/Phoenix when we have to provide written information setting out facts to them. Thank you again.
  4. When you get time do you think you may be able to local the link to the post you mention - Ref your point on 3.26, a while ago I think I posted a case study that sounded similar to yours that estimated how much annuity had been lost. That might guide you. Thank you
  5. Thank you HB - please don't spoil your long weekend to get back to me. As we know we have a cashed cheque which is a very good and thanks to your guidance you helped make it happen. As I said to the helpful person at the FCA - I just wondered when they have ALL our medical history does having varying levels (if that is the correct word) does it really make any difference? In other words if you are a smoker and overweight you would be treated the same if you have heart trouble and cancer. Perhaps it means once you pass the first test - the rest is irrelevant and the calculator works out figures based on the type and amount of pension you were paying before retirement. In other words it does not need to know about your specific health issues.
  6. Sorry - I have only communicated with FCA so far. (See my post 106) I did say FCA gave me a different phone number for Phoenix for 'when' I call them - which I have not done yet - that may have confused you.
  7. Hello They sent the wrong one first of all as I tried to read through it - I thought this looks like the initial process. Anyway she has sent out the correct with apologies. https://www.fca.org.uk/publication/thematic-reviews/tr16-7.pdf I am putting it here in case anyone else needed it for ref. However, trying to scan through it see Pages 19 & 20. See 3.26 - I quote estimated plausible range of lost annuity income to an average customer being between £120 - £240 p.a. Which doesn't seem very much does it? See 3.27 .... Anyway I have emailed them again because my question was not answered i.e. if any of their department know if they are obliged to tell me what info they put into the FCA mandated calculator? Now - I am wondering if this IS a real 'calculator' or is it if they tick boxes for 'ill health' - then - just calculate on the above figures. In other words it is NOT putting in your precise medical conditions into a 'calculator'. I hope I have explained it OK so that you can understand what I am trying to say. Thank you again.
  8. Hello I have just spoken to them and very helpful. 1. She is sending me via email the information they have on the Thematic Review 16/7. 2. Gave me a different phone number to phone Phoenix than the one they have on the letter. 3. Gave me a Case Ref: Number for our call. So will wait for her email and take it from there before I phone Pheonix because just maybe it will give me a 'feel' for what is involved to make this calculation. Watch this space!! I do hope it is not 100's of pages !!!
  9. OK - will do - have to go out this morning and will try FCA this afternoon. Just to clarify - I will say to FCA - Abbey Life have advised me to refer to them. I would like assistance on how to find Thermatic Review 16/7. ( I will explain I have asked Abbey what they have input to arrive at their calculations.) Thank you.
  10. Hello - here I am again and would appreciate your thoughts. I am providing a copy of what I wrote to Abbey Life and their reply received today. UPDATE First of all here is a copy of what i wrote to them on 30 July 2019 - Thank you - I am now in receipt of the cheque. We should be grateful if you would send us details of how the calculations for the compensation were done, including the information that was input into the system. We look forward to hearing from you. TODAY Just received this. I feel we need to respond to this letter and remind them we were also requesting the information that was input into the system by Abbey Life. In other words they suggest referring to the FCA website and that will not provide us with the input they themselves entered.
  11. Thank you HB. I would appreciate your thoughts as I said in my post - ' I take it that this response is all in order and can only accept that what is calculated is correct'. No - we had nothing else accept what I have posted - 2 pages above. On page 2 they say how they have calculated but I have no idea what information they entered to arrive at the calculation. Do you think that is why they say the cheque will be posted 14 days from the date of the letter?
  12. Hello HB - I hope you are well and all your fellow advisers. Here I am again - with a positive update. On 10th May 2019 - we had a phone call to discuss our medical replies on their forms. I was surprised given our history they did not want to get reports from our GP's. They took our word for what was serious illness. We told her on the phone, when she wanted to go over a few of our answers, that we were happy for them contact both our GP's and Hospital if necessary. She said they probably wouldn't as in their experience it can take some time to get the reports. On 25th June 2019 - I decided to write an just ask for an update. I thought if they were contacting GP's - I could recall them saying you had a certain length of time to look at report. Today 5th July 2019 - we have received a reply!! I take it that this response is all in order and can only accept that what is calculated is correct. (looking at page 2 info I guess it is) Obviously we have no idea what it would have been if we had left Abbey Life and gone to an independent company for our annuities. All we know the money is very welcome. I have attached copies of the letter we received today without identifying ourselves. Looking forward to hearing from you after all the support you have given me.
  13. Thank you HB. Re: Height and weight - I did think about putting an educated guess and by each of our details state - something like - check medical records as we both had to have GP and hospital care prior to buying the annuity. Re: Blood pressure again request they refer to GP records. What I did say to my husband this morning that this form is certainly a lot easier to complete. The questionnaire was heavy going against this and thank goodness that stage is over. Again your support is so much appreciated. P.S. Post Office issued a book of 1st Class stamps as compensation for not being able to say our questionnaire letter had been signed for.
  14. Just received in the post a letter from Abbey Life. One of the paragraphs state - After considering the answers you gave in the questionnaire, we have concluded that you may have been unaware that you could have been entitled to an enhanced annuity. An enhanced annuity pays a higher income amount if you had a pre-existing medical condition or lifestyle factor (such as smoking or being overweight) at the time you started your annuity. For us to establish if you could have been entitled to an enhanced annuity, please could you fill out the enclosed Health & Lifestyle Questionnaire and base your answers on the period when you set up your annuity, we appreciate that it may have been a long time ago. It goes onto to say that if you hold a Joint Life Annuity please complete both your details and your dependent's details. It even goes onto asking our height at the time we purchased the annuity. So I guess we have to be extra careful here to list everything and they say they may ask GP for records. Looking at notes they say we can ask to see the report before the Doctor returns it to us. I quote in particular this part of their statement 'If this is the case we will tell the doctor to keep the report for 21 days so that you can arrange to see it.' If you have not made arrangements to see the report within this time, your doctor will send the report to us.' So my thoughts on this - 1. I think it will be easier for us if GP does complete medical records and that we see it before they send it off. 2. Neither of us know our height at time of buying annuity? 3. We do not know our blood pressure at the time of purchase. I would be grateful of you have any thoughts - whilst I look into this questionnaire - that we may need to pay particular attention to? Thank you
  15. Guess what!!! No sooner had I posted my message above - our phone rang. It was Abbey Life to say they had received the completed questionnaire and letter. It will receive attention but the call was to answer our question regrading receipt of documents.
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