Hello there, I purchased a shared ownership property (75% of) earlier in the year and completed my snagging list. When I contacted the useless housing association I purchased the property through, they told me on three separate occasions that they would ring me back and nobody did.
On the fourth occasion they told me that they could not help me as I owned my house and they only deal with residents who rent from them. They told me I must deal with the builder directly. I have now been chasing the builder four times and after the fourth and final chase, the builder has told me that as they sold the property to the housing association, who then sold it on to me, I must deal with the housing association and not the builder.
I have again, been back to the housing association who have again not come back to me.
I have written them an email which in summary says, "You have again not responded. If you do not respond and provide some form of acknowledgement of my snagging list, I will be forced to take matters further".
In legal terms, how can I take matters further?
I want to threaten getting independent tradesmen in to rectify the issues on account of nobody taking ownership of these issues.
I also pay £300 in rent and £45 per month in service charge. I don't think I can stop paying this and this could cause me further issues along the line.
Can anyone advise me on what I can do next? Every time I ring them, I have to deal with people who don't know what they are talking about and tell me they will ring back and never do.
Any help would be really appreciated as I do not feel it is fair that social housing tenants or owners should be treated in such a disrespectful way.