I was an Iresa customer before they went into liquidation and have just received a reminder from Octopus that I did not deal with their email about my final Iresa bill. I have now dealt with it but I am concerned that others might have just accepted the figures given without checking or being able to check them.
The initial final bill showed us as being in debt to the tune of £89.01. I knew that this was wrong as we had always been in credit. I saw that Iresa had estimated our gas usage for the last month (July) at 55% of our annual usage. That massive over estimate seems very suspicious to me! However, I contacted Octopus and challenged the estimate pointing out where the error had occurred. I then received an amended bill showing a credit of £49.99 and some figures to justify this were included. This still seemed wrong so I sat down with the meter readings and bills and worked out my own estimate of the correct figure. I am no accountant and I struggled with the figures but, eventually, arrived at a figure that I sent to Octopus with an explanation of my calculations. I have now received a new final account showing a credit of £305.39, a difference of £394.40 from the original bill. Octopus admitted that they had made an error in their calculations and apologised for doing so.
I have no doubt that the errors by Octopus were innocent ones but there was clearly no checking of the figures being produced. I was able, with difficulty, to work out where the errors had occurred but I know that many people including my wife and in laws would not have been able to do so. I am concerned that there seems to be no (or completely inadequate) protection for customers caught in circumstances such as these. It is unfortunate that I did not see the original message from Octopus and dealt with it earlier. I doubt that raising this here will help anyone but felt that I had to do so just in case someone else has found themselves in the same situation as we did.