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About Sunny2018

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  1. Thank you I have joined group will get onto that tomorrow
  2. Thank you so much for your valuable insight into our claim, I fully respect your views, and realise the time scales are indeed lengthened by the intervention of a solicitor, your comments have made all the difference in our decision to go to the law. We are both pensioners and we are already suffering lack of sleep and appetite due to this companies complete lack of empathy. I will make sure that any forums on Motorhome and Caravan sites are fully informed.
  3. Thank you so much for that information regarding the 30 day period, we are putting together some bullet points, I don't feel capable of handling this process myself so we have decided to take the case to a legal firm, it will of course be a long haul procedure, these are very nasty people and I don't expect a quick resolution, I thought it was ridiculous to deny us the right to escalate the problem to their head office, if they are so sure they are in the right you would think they would be happy to confirm it with their Senior Managers. The world is full of sharks
  4. sorry I thought I had, the no confidence came in our letter of rejection but this was also linked to the poor workmanship, we believe the MH is not fit for purpose, to make myself clear to Mr Doherty I have sent the full list of complaints which were outlined on your site here initially. I contacted Consumer Advice who say I should send a letter before claim, I think at the very least Marquis could escalate this to their head office for further investigation.
  5. We rejected the first repair in October as it did not resolve the issue and the workmanship was shoddy, we requested a refund, we asked for a part exchange or refund which they agreed to, but they would not put this in writing, when we pursued them for a refund they then said no, and they had managed to repair the Motorhome. They reject my proposal that they escalate this to their head office for further investigation.
  6. Hello again we have today received a letter from Alan Doherty Group Manager of Marquis, and I here is the body of the letter. I need to know if Marquis are entitled to dismiss our concerns Many thanks
  7. Thank you for your valuable advice I shall be sure to inform you of the outcome
  8. I absolutely am committed to seeing it through, however I will wait a few days to see what their head office have to say. If they refuse a refund am I at that stage able to take it straight to the Law for a decision or do I have to wait for the final outcome from the NCC Which Marquis say are independent assessors ?
  9. Marquis South Yorkshire Customers Beware 7th August 2018. This year we viewed a Chausson Motorhome Best of 10 (2013) at a cost of £32,995. The rear bumper was badly damaged, Marquis said they would fix this if we bought it; they really hounded us for the money. It had an electric bed but Joe the salesman said he couldn’t demonstrate it as he didn’t have the key? we finally picked it up on the 30th August 2018 the salesman was in a rush to get off on holiday so he handed it over to one of the technicians to inform us how the Van worked. He demonstrated the bed but only on Hook up. We travelled home and we tried the bed on the leisure battery. it didn’t work and the battery was showing as completely dead. On Hook up the bed only moved a short distance and stopped. We rang Marquis straight away and the technician told us to go on You Tube to reset the bed! This actually did work, (there is a secret button) but we had to operate it this way every time. By the way the toilet Cassette was filthy from the previous owner? We were expecting a follow up call from Joe, we waited 5 days, when we didn’t hear anything we rang Marquis and arranged through service to bring the vehicle back to be checked out. This couldn’t be arranged until the 1st October. We went away on holiday for a week and rang on our return but the van was not repaired. Several calls were made to Marquis between the 17th October and the 26th October with no luck. We were told that they had ordered new control panels but had been sent back to be remodified presumably from Chausson? We were told a rocker switch instead of a key would now control the bed. T he last panel was sent back to them (Chausson or supplier)? On the 1st November, expected back about the 5th November, on the 12th November we receive a Call to say the Van was now fully repaired. As we couldn’t pick up that day due to commitments we arranged it for the 15th November. The keys were handed over by service, as you would expect we tested the bed immediately as this was the main cause of concern, the key just rotated in the lock which was loose and the bed started and stopped almost straight away the battery showing as dead yet again. The response was “it was working on Friday”? Two Technicians came to talk to the Service Manager, and the Van was taken back to the Garage, 45 minutes later the problem was apparently fixed, except it wasn’t, the problem still existed. The Service Manager tried to operate it without success. We left it with Marquis and politely requested another Motorhome as this one has never worked as it should. We were offered an exchange but they wouldn’t put it in writing. The latest letter we have had 29th November 2018 tells us they have managed to repair the bed and it is ready to pick up. We have sent a rejection of their repair today by registered mail, they will now escalate this to their Head office and I expect they will back up their Manager Andy Milne. Where we go from there I will have to think about. As of today since August we have had the vehicle for two weeks. Is there anything else we can do?
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