Marquis South Yorkshire Customers Beware
7th August 2018. This year we viewed a Chausson Motorhome Best of 10 (2013) at a cost of £32,995.
The rear bumper was badly damaged, Marquis said they would fix this if we bought it; they really hounded us for the money.
It had an electric bed but Joe the salesman said he couldn’t demonstrate it as he didn’t have the key?
we finally picked it up on the 30th August 2018 the salesman was in a rush to get off on holiday so he handed it over to one of the technicians to inform us how the Van worked. He demonstrated the bed but only on Hook up.
We travelled home and we tried the bed on the leisure battery. it didn’t work and the battery was showing as completely dead.
On Hook up the bed only moved a short distance and stopped.
We rang Marquis straight away and the technician told us to go on You Tube to reset the bed!
This actually did work, (there is a secret button) but we had to operate it this way every time. By the way the toilet Cassette was filthy from the previous owner?
We were expecting a follow up call from Joe, we waited 5 days, when we didn’t hear anything we rang Marquis and arranged through service to bring the vehicle back to be checked out.
This couldn’t be arranged until the 1st October.
We went away on holiday for a week and rang on our return but the van was not repaired.
Several calls were made to Marquis between the 17th October and the 26th October with no luck. We were told that they had ordered new control panels but had been sent back to be remodified presumably from Chausson?
We were told a rocker switch instead of a key would now control the bed. T
he last panel was sent back to them (Chausson or supplier)?
On the 1st November, expected back about the 5th November, on the 12th November we receive a Call to say the Van was now fully repaired.
As we couldn’t pick up that day due to commitments we arranged it for the 15th November.
The keys were handed over by service, as you would expect we tested the bed immediately as this was the main cause of concern, the key just rotated in the lock which was loose and the bed started and stopped almost straight away the battery showing as dead yet again.
The response was “it was working on Friday”?
Two Technicians came to talk to the Service Manager, and the Van was taken back to the Garage, 45 minutes later the problem was apparently fixed, except it wasn’t, the problem still existed.
The Service Manager tried to operate it without success.
We left it with Marquis and politely requested another Motorhome as this one has never worked as it should.
We were offered an exchange but they wouldn’t put it in writing. The latest letter we have had 29th November 2018 tells us they have managed to repair the bed and it is ready to pick up.
We have sent a rejection of their repair today by registered mail, they will now escalate this to their Head office and I expect they will back up their Manager Andy Milne.
Where we go from there I will have to think about.
As of today since August we have had the vehicle for two weeks.
Is there anything else we can do?