Hi everyone, any help would be highly appreciated
Back in 2010 I arrived in the UK to study, me and my friends rented a flat in Brighton and I signed with TalkTalk for a broadband plan (1Year). The account was under my name and it was paying it from my personal bank account.
End of 2011 I finished my studies and went back to my country, but before I do that I contacted Talktalk and told them that I am leaving and that my room mates will be paying from for this plan from now. (Kindly change the account holder to them and hereby I inform you that I am not longer responsible of this) "for sure there is no proof of this as it was a phone call"
Time passed then in 2017 April I returned to the UK with my family to start my new job.
Surprisingly I received a letter from Lowell demanding me to pay an outstanding amount of 240GBP for an old account related to TalkTalk.
I ignored the letter as I sincerely forgot that I ever had a TalkTalk account!
on the end of 2017 I relocated to the northern side of London the somehow they got my new address
(I am guessing through the bank as I still use my old account since I was a student) and demanded me again for the same thing so I gave them a call and asked what is this about, they then explained that this account still under my name and it has an outstanding amount since Dec 2013.
I asked what account was paying for all these payments since 2012 they explained that it was someone's else account (My room mate).
I then explained that I left at the end of Sep 2011 and since then I was away, I have all necessary stamps of exits and entries on my account which validate that I was out of the UK for the past 7 years.
They took all these notes from me and were very polite with me, then asked me to wait for a month or too for feedback.
Today I received a letter saying that TalkTalk said the following:
TalkTalk has advised us that they received change of ownership forms on 09/11/2011; however this could not be completed due to arrears on the account.
They state that they received further card payments from a third party, but the name on the account was never changed
Lowell then continues the letter saying that I need to pay this and that they will place this account on hold for 30 days for me to review in case they missed anything.
Can anyone explain to me what is the best root to take next?
As it is obviously not my responsibly to pay especially that i was not informed that the owner ship change did not happen?
Bare in mind that my credit report has a note on it from TalkTalk since 2011 apparently which prevented me from taking any credit plan with any type of business in the UK since i got back and i am not quiet sure about the impact on my credit score after this issue is sorted.