I recently had my car breakdown and after being diagnosed by the AA as a fault that needed a garage to repair it the car was recovered to a local AUDI main dealer thinking i would be in safe hands. They diagnosed the car with a sensor fault to begin with and they replaced that at a cost of just under £500 including fault diagnosis, however, this never fixed the fault they said and the car still had the original fault. So they carried out futher tests and then told me after 14 days that the car and a major ECU fault that would cost at least an additional £1500 + vat and 8 weeks to get the part.
All this time i required a hire car as they didn't have a spare courtesy car.
Not happy with the service or the diagnosis, and the fact that i was expected to pay for the initial repair of £500 that they said wasnt the fault it was the ECU.
I also at the time of booking the car in for the original fault explained i had AA repair cover and they said that fine, as this cover provides me with the ability to have upto £500 of repair costs meet for a small payment of £35 excess. but it has to be a reputable garage where to work is carried out, and the car has to be repaired to be able to claim.
Having some knowledge of cars and car repair, i wasnt happy with there diagnosis or the initail treatment, and i said i would take the car elsewhere for a 2nd opinion. Knowing the car could originally be driven i aksed if that was possible but they insisted i pay the original bill, to which i argued and they reduced it to a still unsatisfactory £360. I asked if the car could be driven to a garage 3 minutes drive away and they said now, it now wasnt running, so i had to arrange a tow truck to recover it. This i did and when the tow truck got there and i went to collect the car the car did infact drive.
We still recovered the car to the garage as the tow truck was they and the other garage started to fault find, and they sent the ECU for testing with a specialist company that after some time discovered infact there was no ECU fault as the main dealer had stated and after the ECU being placed back in to the car some 57 days later the car has run fine since.
I would like to ask as i have directly incurred a substantial amount of cost (£2000) due to the inaccurate fault diagnosis which they charged me for, and i would like to find out if it is possible to take action against this garage for failure to diagnose the fault correctly?
I havent approached the AUDI dealer or AUDI as yet, as i wanted to find out what rights i have before i go fighting this with them. For armed and all that!
Thank you in advance for any advice.