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123kc

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  1. Thank you - I'm currently pursuing a small claim for a different case which is going to a prelim hearing in March. (my first time). I will send the LBA to the barn address. All correspondence I've had with the host has been through email/messaging on the AirBNB website. I sent the last email early last week. Thanks again.
  2. I thought this would be the case and I used this in my email correspondence to her... I'm telling a porky when I say have sought legal advice - I have just googled. Dear xxxx, I have sought legal advice on this matter and I have been advised of the following. The Consumer Rights Act 2015 includes a list of the types of contract clauses that may be considered unfair. This includes terms that require, in the event of a cancellation or no-show by the consumer, a “disproportionately high” sum to be paid in compensation. This may include high deposits or situations in which the booki
  3. Hello, In November 2018 we booked a large barn through Airbnb for a friends hen do for May 2019 - paid the £1100 non refundable deposit which equated to 50% of the total accommodation costs Unfortunately the wedding has been cancelled and we cancelled the booking for the hen do last week -giving over 4 month notice Airbnb and the host are refusing to refund our substantial deposit even though within a day of cancelling the barn has been rebooked by another party. Clearly they are taking advantage - I have complained but haven't got anywhere and am just ben ignored by the ho
  4. Hi all, Jus to give you an update. We have received notification from the court to attend a preliminary hearing which will last around 20 mins. Can someone confirm what to expect as part of this? FOI request was denied unfortunately and Ofsted would not confirm any information relating to complaints against the nursery.
  5. @BankFodder - with regards to the FOIA request - can I just ask for a log of all complaints made to the provider or should my request be more generic?
  6. Thanks Andy. Other than the interest claim I assume I have nothing else to lose by opting for mediation? I'm just worried I'm going to go through all this aggravation and then potrntially lose and end up paying more in costs.
  7. Thank you so much for your help. Complete forum newbie. I have attempted to attach the pdf files removing any personal details so hopefully it has worked. The whole process is just making me feel extremely anxious even though we have done nothing wrong. Thank you BankFodder for confirming their policies form part of their contract - I will raise a FOIA request with Ofsted. Andy - by stating no to mediation am I not putting myself in a bad light with the courts? Thanks again - all of the information here is really helping me. Just wish I was less worked
  8. Thanks Andy - here is an extract of the particulars: When choosing a day nursery for our daughter, xxxxxx promised several services as part of the care they provide to families. These were verbally communicated to us at the initial show round and are contained within their company's policies and procedures. Based on the information received from them, we were happy with the services they offered, and we emailed xxxxxxx requesting a place for our daughter. The relevant paperwork including the contract was signed and returned, along with paying the deposit of £306, securing our
  9. Complaint issued on 18th September I received an email from the Money Claims website saying this: Defendants response: xxxxxxxxxx has rejected your claim. You’ll have to go to a hearing to resolve it. You need to complete a directions questionnaire form to tell us more about the claim. Your claim will be cancelled if you don’t complete and return the form before 4pm on 14 October 2018. I am able to see their response which contains false information. I'm sorry what do you mean by particular's of the claim?
  10. Hi all, LBA sent and response from them confirmed this will be contested. I have made a claim to the courts and have received a response today this will need to go to a hearing, Does anyone have any advice? Feeling very daunted and anxious by the whole process.
  11. Perfect. Silly question should I send the letter recorded to ensure its delivered?
  12. That's what I think - however the management there confirmed that their policies do not form part of the contract. I'm unfamiliar with contract law and his statements have made me doubt myself. Thinking about it they could stop performing basic care requirements and expect not to be in breach of contract as this also is not covered in their T's and C's so his statement is ridiculous really. I am reporting them to Ofsted today too so will keep you posted. Thanks again for the advice.
  13. Their T's and C's just contain details of when payment is due and what's due from us if we were to end the contract, the hours they are open etc. It doesn't contain details of how they will look after the children. They have a separate document detailing their policies and procedures but this does not form part of their T's and C's of the contract.... if that makes sense?
  14. Hi Andy - yes I did sign a contract with them. Is my LBA sufficient?
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