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Hajra

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About Hajra

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  1. Hi There, sorry i am unsure how to use this! In the policy handbook for XS is doesnt mention repayment terms. The email they sent yesterday said this: "I wish to advise that I have investigated your complaint and can now issue my Final Response. As you are aware, your policy carries a £3,000 excess. That means that any costs incurred below that amount are your financial responsibility. You received a letter on 11 June stating that you are required to pay £3,000 within 14 days. We settled the Third Party claim on the best available terms to us for the amount of
  2. They emailed me this : As you are aware, your policy carries a £3,000 excess. That means that any costs incurred below that amount are your financial responsibility. You received a letter on 11 June stating that you are required to pay £3,000 within 14 days. We settled the Third Party claim on the best available terms to us for the amount of £3,880.65 (of which £3777 was for repairs and the balance was the engineer’s fee). The attached report from the engineer states that the vehicle repairs amount to £3777. The agent on the phone first did not tell me the cost
  3. Hey can I just ive read this thread and your support and advice has been amazing! I’m now in a similar situation I will be writing to the Ombudsman luckily I have your points that you mentioned to add in. I hit a car I was only doing 30mp and there was no scratches on the car. I received a letter further on saying I owe Xs £3000. I rang them saying what does the cost cover, the first agent said it’s for repairing the car. I said show me a the invoice so I can see what needed to be fixed. I was first advised it is against their policy to send reports. He then said the
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