Single Status Update
Some good advice here. thank you all.
May i just add a very important factor on how WE all teach these unethical business a lesson that will make then sit up and take note…
Business, in particular hotels such as Holiday Inn operate in a highly completive market place where even small adjustments to their statistics have significant rippled effects on their margins. So much so they employ technicians to monitor downward curves on online statics
If WE collectively spent just 2 minutes posting a 1 star NEGATIVE GOOGLE review you will drive their ratings down faster then their CEO could say “get those ParkingEye systems torn down, its ruining our online reputation”
Simply voice your disgust at their “unethical and immoral parking charge system”, preying on those of us who have been paying customers such as Lauren1994. Just 2 minutes, on Google and instantly reduce their ratings. EVERYONE looking at booking a hotel compares ratings right !
If you want to see this in action, see the start of a ripple effect reviews at Holiday Inn Winchester whom since January 2020 installed their new ParkingEye ARNP system. If you have more then 2minutes then post across all their review systems to share with others your experiences upon parking at their hotel, paying and then being charged days later.
Don’t forget to donate to this excellent website as well
Following my post above, this week i received a second Parking Eye charge from the same hotel !! So i now had 2x charges pending, both have ParkingEye standing firm and aggressively pushing back at me despite sending 4x letters where by rejected their claims on legal basis taken from this website and others. (note: I visit this hotel regularly and because they introduced the cameras recently I’ve been caught twice).
However, due to my tact posted above Holiday Inn have immediately removed all my charges followed by a plea asking me to remove my 1 star NEGATIVE GOOGLE review. Its just goes to show, your energy is better placed fighting against the Landowner, after all ParkingEye has nothing to loose.
Some key points you may wish to check and consider including in your case, if deemed to be correct:
1) Having researched, the landowner has often not applied for Planning nor Advertising Permission for the parking signs or cameras. You can check this easily online via the Planning Portal (local planning district). Then you may chose to explain that you will be contacting (XXX state district) Planning enforcement to notify them and that not having Advertising Consent was in fact a criminal offense.
2) If point 1 is deemed to be correct, then ParkingEye maybe in breach of both Planning & Advertising law, as well as British Parking Association's Code of Practice, that probably makes them in breach of the Landowners contract with them (which I presume insists on compliance). But it also may make them in breach of the KADOE agreement with the DVLA by which they obtain the keeper details of vehicles. Their obtaining your details from the DVLA is thus a breach of the Data Protection Act (DPA). As the contracting party, this makes you the landowner jointly liable for the DPA breach. I believe the "going rate" in court for such a breach is in the region of £250-£750. (formally request they respond to this fact and if they intent to compensate you for this. state a respond is required)
3) Inform the landowner that ParkingEyes are sending their customers statements (attached their letter) Quoting: “You have not formed a legally binding contract with ParkingEye”, thus placing the liability of their behaviour on to you. Do you realise the implications of this statement upon your business? (note: check your letters from ParkingEye, this was stated in my third letter, in any event you can ask ParkingEye to confirm in writing)
4) Youmay also contend that the car park has probably not been reassessed for business rates, yet someone is now operating a profit-making business on it. Request they state their position on this matter before you draw the BPA (British Parking Association’s) attention to this violation of law.
5) Holiday Inn Winchester website ‘Access Statement’ clearly stated atthe time of weriign thisthat “parking is free” (check your hotel website)
6) Tell them that their parking scheme reflects on the reputation of your hotel, which you may see has started to encourage volumes of customers to share information and reviews on the internet.
You should make them aware you are planning a second phase to my efforts involving a wider spread of awareness to forewarn others about my experience. Having found yourself under attack by your poor choice in parking management company, exploan you have little option other then to become very pro active in defending yourself, but do offer them to reach out and respond anytime (you should alway remain flexible and willing, do not tone this asa threat, more a public responsibility)
Important: Send your letter to the manager of the hotel and copy in a senior figure at the hotel HQ as well as ParkingEye. (The hotel maybe unaware of the tone and tatics ParkingEye deploy upon you and the effects this has on you the customer.)
Readers: I recommend you follow up your actions as well. The difference being you can win by having ParkingEye remove your charge. This is meaningless to ParkingEye or the Landowner whom are capitalising on volumes. But if you make them expereicne the same stress and frsuration as i believe we all share on this subject then that in itself is a victory. They will want you off their radar asap, but remember this should be about protectign the next person.
I don’t mind paying for parking if I am made aware, but what is unacceptable is hotels taking your business and then getting into bed with Parking Management Companies whom have no business ethics. Holiday Inn could have at any point instructed ParkingEye to NEVER pursue a charge where a patron provides proof of payment, but instead they choose not to, as can be seen across the internet. Therefore, capitalising on misery of their own customers.