I know I had taken out loans when younger to buy car /bike but was long ago 1989 to 1994
No longer find any paper work
I had made note occasional in my diary those years when needed and put them on to outlook on computer
Some of the events
02/05/1990 Mercantile £4K , 5yrs protected £127.84 Premium £17.10
7/1/1992 £2500 , 4yrs £133month
I even have the dates that contacted bank about my direct debits
dates when i took the loan paperwork into Manchester
My notes state I even had letter from their solicitor when had few issues but made no note who they were
I eventually paid all loans off several years later
I found out that Mercantile was taken over by Barclays
So I filed for complaint on 11 July 2018 this year with my old address, dob , and the 3 dates referring to the loans
I have received letter 3 days later after calling them by phone with 4 ppi references to use instead of complaint reference.
Cannot find any loan under my name , address , dob
Sorry with finding your account we cannot investigate so my complaint is closed.
Called them today and explained my outlook notes , they have asked for that list to be sent.
Stated that they only keep records 6yrs , so am curious how do I make claim and prove when i have all these dates if internal records are just 6yrs.
Am I correct to assume that successful claims seems to be actual statement or loan account details
Even call credit group checks don't have my old original address
Do I give up ? What else can I try , I feel sending my list in wont help if they cant even find my name and address
Help and info appreciated