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About Iona777

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  1. After my letter to them they admitted a "mistake" and sent me a cheque for another £3000 so well worth challenging them on that!
  2. Update: I decided to call Arrow the company to who Egg have told me they will be sending that amount of around £2000 to they don't even own that account anymore, they sold it to a group named Grove in 2014 when I called them they told me they held no record of my account after speaking to someone from the team that deals with accounts in trustdeeds they advised that anything as old as my trustdeed would have been discarded and not loaded on to their platform because there is no possibility of financal gain for them. Both Arrow and Grove agreed that the only people who have any claim on a payment of ppi compensation would be myself or my former trustee who has already told them he has no interest. I am drafting a letter to Egg now so will include this information as there is literally nowhere else for them to send this money than to myself at this point.
  3. I have previously posted on the PPI board but am posting here to see if I can get any more specific details about PPI in relation to a Scottish Trustdeed. I took out a loan with Egg in 2002 and paid it up normally for about 4 years then entered a trustdeed from 2006 - 2009. I was fully discharged as was my trustee. I also know that my trustee has no interest in reopening my trustdeed in order to recaputure any ppi payments. I made a PPI Complaint and Egg have admitted it was mis-sold and have offered my a payment. However they have made a number of deductions from that sum. One is Tax which is fair enough, another is "Less a previous rebate" of £2365 which I never recieved from them and finally they deduct £1850 as a "Final Loan Adjustment" which has been sent to a DCA called Arrow which bought my account in 2011 after my trustdeed was completed. As far as I am aware the only one who has any potential claim on any PPI payment I might recieve is my old Trustdeed Trustee. If he has no interest then all payment should come to me. I can see from the information that I recieved from Canada Sq as a result of a SAR that they spoke to my trustee who said he had no interest in my PPI payout. I will write to Canada Square to challenge them on this but can anyone give me any input on what the legality of this might be especially given that this is a Scottish Trustdeed rather than an IVA? I have tried to seek advice on the legality of this and while most agnecies I have spoke to say they don't think that the bank can do this none really has any experiance of this type of issue. Has anyone else had a similer issue with PPI and a trustdeed with money being sent to a debt collection agency?
  4. Thank you for your advice. I still really don't understand the debt was never fully paid off under the trustdeed (I did complete the TD though) and my egg loan was sold to Arrow in 2011. The Mond Case is being held currently to determine if trustees can reopen trustdeeds to redistrabute ppi payments to creditors or if that money should be reinvested in the debtor. I think IVA's are different and all money should go to the creditors, the scottish trustdeed is up in the air at present. I might call the FOS tomorrow and see if they can advise me further about the DCA payment and the less previous rebate issue.
  5. So are you saying that I should send a letter to Canada Sq asap stating I have completed a trustdeed and that they are therefore unable to offset any of this payment to a dca? Why is it better to write then to call them, is it just to have a paper trail? Also do you know if the "less previous rebate" part looks right if I never had any pervious payment from them?
  6. A few months ago I enquired about PPI on some old Egg Loans I had in the early 2000's. This morning I had a letter from Canada Square with their decision. On one policy did not have any PPI on it but the other 2 did and they have upheld my complaint. It says the total redress is £4,256.55 but that out of that amount I am only getting £2,168.60 because of a Final Loan adjustment £1,849.17 is going to a company called Arrow Global Receivables who my loan was transferred to in 2011. There is also a deduction of £2,365 listed as "Less any previous rebate paid" I was never paid any other rebate but perhaps this is something to do with my not paying off the full initial loan after entering the trustdeed? To be clear I took out the loan in 2002, and increased it twice in the following year to about £11,000 total. I then entered into a protected trustdeed in early 2006 which this loan was included in. The trustdeed was finished in 2009 and I had no idea that the loan account was still open. I will attach a pdf of relevent info from the decision letter. I know I am lucky to be getting anything at all given that I have been in a trustdeed but I just want to check that the amounts seem right and that them taking the other money off is right and fair. Thank you for your help! Also to let you know I did send a SAR to Canada SQ at the start of June but they didn't accept my inital change of address ID and then didn't get back to me for almost a month so the sar info will take longer to recieve. Should hopefully get it in a few weeks. A trustdeed advisor (not my former trustee) has told me that she doesn't think that the payment to Arrow should be made considering I have completed a trustdeed. She has advised me to call them to make it clear I have been in a trustdeed and get a reason for why this payment is being made to Arrow. I am a bit worried about calling them and discussing the trustdeed in case it affects my chances of getting any payment at all. At the same time it is a lot of money to lose if the payment to Arrow is in error. egg letter.pdf
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