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About kevin_ryan

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  1. To be clear, I am simply reporting what we have been told by Barclays previously and do not personally claim any expertise in this matter. I only know that Barclays insisted they were not obliged to provide the voice recordings. At the time we felt compelled to accept their decision as the staff member we spoke to insisted he had no discretion in this matter and they were following the rules. As the transcripts may well provide evidence of fraud, we reluctantly decided to await this as a necessary first stage. Now we are aware of their actual obligations, I feel more confident that we can comp
  2. Hi BankFodder. You may well be correct. However, this matter was raised with Barclays shortly before the GDPR came into effect. At that time they were correct in their assertion that they only had an obligation to provide written transcripts. Yes, they have dragged their feet over those transcripts. No surprises there. Hopefully they only need a reminder/nudge from us to reassess their obligations and provide those voice recordings. We shall see.
  3. Hi Slick. We are hoping that the family member who perpetrated this fraud will agree to return the stolen money to our mother. Ultimately that is our primary goal and presenting them with undeniable proof may be enough to persuade them to do the right thing. If they continue to prove intransigent, then we are indeed planning to report the matter to the police, but this will be done only as a last resort. As you can imagine, we are reluctant to see a close family member prosecuted and convicted if there is a less extreme solution. In addition, we took advice from a solicitor who warned us
  4. Hi Slick. Thanks for the feedback. The fundamental issue is not that we believe the bank did anything wrong. They may have, but we doubt it. By calling to check the account holder had in fact authorised the transfers and receiving the necessary security answers, they would have properly discharged their duty of care. However, the person we suspect was falsely claiming to be my father in order to authorise the transfers can (probably) only be identified by listening to the voice recording. The beneficiary of the transfers (who had no power of attorney to act on our father's behalf) and ou
  5. Good question Ethel. According to the template provided on this forum for making a Subject Access Request (SAR), the Data Controller is required under the new GDPR to provide ALL relevant data, including recordings. We will make the bank aware of this as they have only offered a transcript. They may be unaware of the details in the GDPR and are operating according to the now superceded DPA (Data Protection Act). If anyone can confirm the GDPR requires them to provide copies of any voice recordings, that would be very helpful. My own research has proven inconclusive but strongly suggests voice
  6. Hi Slick. The other person did not have power of attorney. We requested the recording via phone only. Following info provided on this forum, I think we will hv to send a written request under GDPR. My understanding is the bank will hv to comply. Fingers crossed!
  7. A few months before my father's death last year, a family member (who frequently helped him with his online banking activities and was therefore privy to his passwords etc) liquidated £145,000 of his shares and transferred the proceeds to themselves. We believe that this was done without my father's knowledge or consent. Barclays advise us that they called to check that this activity was in fact authorised by my father. These phone calls were recorded by the bank. We believe these voice recordings will prove the person claiming to be my father and authorising the transactions was,
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