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About skylinegtr

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  1. Yes, most definitely. Im going to be taking action on this matter over the next few days. How do I approach this with the FOS? I’ve never done it before so it’s all new to me. Any guides?
  2. UPDATE.... I have received a final letter from QQ regarding their decision..... We would like to take this opportunity to respond to your complaint dated 02/06/2019. Please accept this as our Final Response Letter.We are sorry to learn that you are dissatisfied with the lending decisions made and services provided by CashEuroNet UK LLC (CEU). CEU offers products under brand names QuickQuid (QQ), Pounds to Pocket (P2P) and OnStride (OS) and as such we will review your complaint as it relates to all our brands. We take all complaints very seriously and would like to than
  3. Thank you for the replies. I really appreciate the help! I did a quick write up based on the advise made, and was going to send this (by letter)... "I am under no legal obligation to supply you with any of the following you have requested. However, QQ should already have this information providing you did the appropriate checks as part of the under writing process. If necessary I can provide information to the FOS if they request these details. I will be opening a complaint with the FOS regardless unless the situation is resolved to my satisfaction when 8 weeks have elapsed fro
  4. Haha, well it sure isn’t! I didn’t expect this kind of response. What would be the ideal steps now?
  5. Hi all, I have finally received a response from quickquid regarding this matter (see below). Now do I follow their request regarding bank statements, payslips and other information required to back up my claim? I should be able to get a bank statement for the time I took out the loan and proof of other pay day loans I had at the time... Any advice will be much appreciated.
    1. skylinegtr


      Hi dx100UK, I've wanted to update my thread, however, it wont allow me? Hope you can help! 



  6. I have been digging up emails and letters to fully understand the matter of the loan/loans I took out around this period. I can confirm I was in arrears with Wonga shortly before and current whilst taking out this loan with QQ, however before this QQ loan I did take out one or two loans previously with them which I did pay on time (which would of been around the same time i took out the wonga loans too) This QQ loan I defaulted on was a 3 month payment plan loan. I did contact them to tell them I was in financial difficulty when the account went into arrears, in which they emailed m
  7. Yeah my credit was non existent at the time of taking out the new loans. Do I use the templates and contact QQ first? or shall I email Arvato Financial Solutions?
  8. Hi, thank you for the response, I'll link you into the guide you have attached. Is this definitely the best route to take to resolve this? Also what do you mean run on each? Arvato Financial Solutions is currently the only one listed on my report... Can anyone elaborate on why it says the account is settled or partial settled? I've just logged into QQ where it says the account is £416.50 in arrears still. Makes no sense to me Thanks again!
  9. Hi, back in 2014 I took a short term loan out with QuickQuid of £250 where I couldn't afford to pay back. It fell into a repayment schedule in that year where I still wasn't able to repay the amount back which then fell into arrears £416.50. Moving forward I received a letter from Redcastle around 2015 stating that they have taken on the debt of £416.50. In response I contacted QuickQuid via email to resolve the outstanding amount in full IF they removed the two defaults placed by QQ and redcastle themselves, in which they refused to do. Fast forward to now, I cannot se
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