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Everything posted by mycustbanking121

  1. If you have other accounts with HSBC during the minimum 15 year period, they will not provide the previous accounts to the Unclaimed monies Schemes or the BBA, at some point HSBC should contact us to return the accounts.
  2. @dx100uk @ anyone else interested in Fighting HSBC UK Staff/department non compliance and incompetence/interference in between HSBC UK and customers. I wanted to know what you guys had to say about the reply i got from HSBC UK today. Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995. HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant. HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years. I returned to HSBC highlighting there is no such provision in the Data Protection Act. HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed. Let me know what you think about the HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done. The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK. HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years. In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time. Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion. How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?
  3. @dx100uk Thanks for the info, i am looking for the post by scarlet now. Since i sent HSBC an email stating i reject their position regarding HSBC holding records of my account dormant and frozen , for six years period, they replied overnight to inform me they want me to wait up to 8 weeks while they investigate. I informed HSBC Customer services my SAR and other complaints where going to the wrong department as i seek to be reunited with money i saved with the bank over 20 years ago. I advised them that the department i am constantly referred to only holds records for six years after the last transaction and there for claim they do not have the records i filed for in my SAR. I then again highlighted the website:https://www.hsbc.co.uk/help/banking-made-easy/inactive-accounts/ where HSBC Informs us that they hold accounts that are dorment and frozen for at least 15 years before they transfer funds to a Scheme. But because i continued to have accounts with HSBC, they would not have done this. So the bank should still hold the records i filed for in my SAR.
  4. thanks for the post dx100uk I wanted to know what you thought about my matter, I read the forum in the above post, yet left me confused. In my case. a department of HSBC states that: "Also, inline with the Data retention policy of the bank, we do not hold records of the accounts beyond six years from the date of last transaction in your account" In other words, the representatives of a HSBC department is not stating they deleted the records, they simply state they do not hold the records after 6 years. that under certain circumstances the bank does stop recording day to day use of accounts within a 6 year period. Please let me know if you got some more info.. Thanks
  5. Hi Everyone, I may later, but for now, do not upload documents from HSBC as they may be sensitive or private. here we go: I wanted to get access to accounts i held with HSBC UK over 20 years ago. I was informed a SAR would get me this information. Once i Sent my application. HSBC UK did not reply within the deadline, Hence SAR non compliance. I turned to the ICO who claimed, for HSBC to not comply to a deadline was not a Non compliance situation. Hence they took no action to enforce my SAR. I continued to contact HSBC about Inactive accounts and my SAR. Representatives and or the department i was referred to, claimed they only hold records of accounts for six years from the date of the last transaction, there for HSBC does not have my account records such as account number and it's final balance During this whole situation, Non of the staff or departments i was in contact with, had any skills or professional advice and knowledge of HSBC UK Inactive account process and the website:\https://www.hsbc.co.uk/help/banking-made-easy/inactive-accounts/ When i highlighted this to representatives over the phone, they lost their temper and shouted that they the bank do not hold records for longer then six years and the bank does not have my money. According to the website linked: The Unclaimed Assets Scheme We participate in the Unclaimed Assets Scheme, established under the Dormant Bank and Building Societies Act 2008. If your account is in credit and has been dormant for at least 15 years, we may transfer the balance to Reclaim Fund Limited (RFL). RFL is a not-for-profit organisation authorized and regulated by the Financial Conduct Authority. However, if you have another account with us which is being used, we won't transfer your dormant account money to the central fund since your relationship with us is still active. I continued to contact HSBC over the phone where i was able to meet a nice agent that informed me to contact the branch i held accounts with in the UK, so i did, i recently got back letters that where totally inconsistent to the Linked Website and my demands for services, as they continued to claim HSBC holds no records of transactions, business transactions and account records for longer then six years from the date of the last transaction. I wanted to know if you guys can give me some advice and guidance. should i file an other SAR? The first one i filed was in 2017 before the current updated laws for SAR compliance. Also, I wanted to locate records of dormant and frozen accounts i held with the bank over 25 years ago, these accounts where left in credit, i simply lost track of the accounts. Which department should i contact for this? Currently HSBC departments claim to me that the new Data retention policy of the bank means they do not hold records of the accounts beyond six years from the date of the last transaction. Does anyone else have more information i can use to get better services from the HSBC UK, such as how far back can i apply for access to information the banks hold about me like inactive account and dormant records, that the bank may hold for at least 15 years before they consider to transfer funds to the RFL. Since i remained a customer of HSBC UK, i do not think the RFL has my funds, despite this information i still applied to the RFL who had no records of funds HSBC UK May hold. All i need to do now is find out how i can get my matter referred to the right department, as the current department who continues to deal with my matter, has no knowledge of Inactive accounts, as they continue to claim they only hold records of accounts from the last transaction date. Since the attached website clearly highlights HSBC UK holds accounts for at least 15 years when dormant and frozen, this department is not the right one i should be talking to! If i make an application for a SAR, to recover records of accounts i held with the bank over 25 years ago, is it a SAR non compliance for the bank to ignore this and send my application to a department that only holds records of accounts for a period of six years from the last transaction? Please let me know. Thanks for your time consumers
  6. Hi Everyone. i originally wrote to HSBC To get records of a account i held with them 23 years ago, the account was not closed, yet dormant. The bank claimed they only hold records for seven years. i filed a SAR. HSBC failed to meet the deadline and provide me access to all data i requested. I turned to the ICO who told me they do not have the tools to listen to a phone recording of me and a HSBC Agent confirming that the SAR department will not provide me what i requested as the Data i asked for is or will be held in a different profile to the one they where going to provide me information from. The ICO officer originally claimed there was no non-compliance, i escalated the matter to the Information Commissioner's office. The Information Commissioner's office got back to me today to let me know that.: "Initially I should clarify the role of the ICO. We are an independent regulator, and we cannot work on behalf of individuals to resolve matters to their satisfaction. Our purpose is to improve information rights practices within organisations Hence the ICO or the Commissioner's Office, will not help me get HSBC to comply with the SAR to provide me access to all Data Requested. Since the ICO or The Commissioner's Office did not review the phone recording of me and the HSBC Agent that determined where the DATA would be accessible for me from HSBC, and Why the SAR department would not provide me access to all DATA requested, both the ICO and The Commissioner's Office claimed: "Whilst I appreciate you may disagree with this, there is no evidence to suggest that HSBC has not provided all of the information, as such we are not considering taking any further action as a result of this concern." Not is all bad, though as Despite what was said and done. The Commissioner's Office has provided me with the What they will do next. "We will now write to HSBC, informing them of our decision that they did not comply with the requirements of data protection legislation as their response to your SAR was outside of the one month time frame. Thank you for giving me the opportunity to review your case." Please let me know guys if you know of ways to make sure HSBC Comply to any of my SAR's and provide all DATA requested and or how i should go from here to address with HSBC how the DATA i requested was not provided to me. HSBC did not provide any phone recordings of any conversation i had with their representatives within outside a year ago. As HSBC representatives i am in contact with claim they will not discus the matter further:???:
  7. i got the reply from the ICO case officer.. The officer does not seem to be interested in how the bank did not comply to the SAR i Filed. In the end.. HSBC departments did not let me get access to the data i applied for within the deadline to comply with the 1 month, and i am now left at undue delay. the case office claimed the following "As explained previously, we are unable to take this case further. If you remain dissatisfied with how HSBC have handled your request, you will need to pursue this independently through the courts. This is not a process that the ICO can assist you with. We therefore recommend that you seek independent legal advice if you wish to pursue this course of action. I appreciate that this is not the response you were hoping for. This case is now closed but if you remain dissatisfied with the outcome or handling of the case, you can ask for your case to be reviewed by a manager. There is information on our website about this."
  8. Thanks for the interest in my posts regarding my HSBC matter. If anything. i have one question for you guys.. and that is. Why is the ICO there to take complaints about non compliance?. representatives of HSBC decided to make sure my SAR was not complied with. Hence i did not get the right to access my data i requested to access to within the deadline. And no request for extended time, was made.. The ICO claim that there is nothing they can do about the non compliance of HSBC if HSBC claim there is no Data to give me access to. From experience of working with UK banks. In the event a Group working for a bank and it's departments, fail to comply with a SAR and it's deadline. The bank tends to refuse to release the exact Data requested in the SAR to the groups working for the bank and it's departments until the applicant gets help to highlight the non compliance, for the bank to hire trusted people to comply with the SAR request and deadlines. Hence, in the event the department representatives of the bank outright perform a non-compliance by ignoring the deadlines of a SAR. the department of the bank will be limited to Data they can supply you and depending on what Data you requested access to there is a high chance the bank will not release the Data you want until you and the bank organised for compliance. I have tried to highlight this with the ICO and i now wait for there reply
  9. Thanks for the support BankFodder. I turned to the ICO simply because they have a range of enforcement tools available to it, for the bank to disregard my SAR as they did,. and not provide information i applied for, is a failure to meet the deadline and exposes them to penalties. Ordering compliance would be nice right now, instead of getting practices of undue delay.
  10. Thanks for the reply Bankfodder, I did say it was not the exact words.. and yet still the fact still remains.. that compliance is within 1 month, without undue delay.. they still explain how "as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this" Last time i checked that would mean to defeat the purpose of the administration of law, as HSBC did not comply within the deadline and did not provide access to the data requested
  11. As i have got this in email form. i can share the exact wording untill i upload the pdf i get from the ICO.. Your concern: You are concerned about how your subject access request (SAR) was dealt with and what information you received from it. You made your SAR on 27 June 2018, it is unclear what information you requested. You received contact from HSBC on 1 August to say that their office was not made aware of your request until 25 July. HSBC sent your information on 8 August but you felt that information was missing. You contacted the bank to query the missing information and received a final response from them on 14 August. It is unclear from this correspondence what information is missing. Our response: We can write to HSBC regarding the delay in responding to your SAR. However, as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this. In order for us to write to HSBC however we need some further information from you: A copy of your original SAR, stating what information you requested. A copy of your correspondence with HSBC about what information you believe to be missing.
  12. @BankFodder. Right now i am waiting reply from the ICO. i have the advice in writing and will post. i did not provide the exact words of the officer, but the officer did not seemed to mind that HSBC did not comply within the deadline. and claimed that it was not a problem as HSBC data office department wrote to me after the deadline and my complaint to let me know they got my Application 3 to 4 weeks after it arrived with HSBC officers. Hence HSBC did not comply to the SAR. And as far as HSBC was concerned, they had no excuse for not Giving me access to the Data i requested access to in the SAR. For now i have the upload/replies from the ICO on hold as, i want to give them a chance to fully comprehend the facts of non compliance. I was shocked to hear the officer ignore the SAR deadline and suggest seek further legal assistance
  13. Hi everyone. I wanted to see if there is any advice of how i can communicate with HSBC to point out the NON Compliance to my SAR through the HSBC protection Data office. So i understood that HSBC has 1 month from the day after they get my SAR Application to comply, and the SAR is to be complied to without undue delay. HSBC failed to comply to the deadline and failed to provide me access to all my data i requested. I turned to the ICO, where the officer claimed to me, HSBC does not have to comply within the deadline if at some point in time, HSBC writes to me after the deadline they miss, to let me know how HSBC has failed to comply to the SAR. I complained to HSBC about the non compliance, that they failed to give me access to data i applied for, within 1 month from the SAR. HSBC DATA office replied to me that as far as they are concerned they complied to the SAR and did not talk about the fact they did not communicate with me until nearly 1 more month after they failed to comply within 1 month compliance.. Let me know what you guys think. should i been going straight to a lawfirm or argue it through with HSBC and the ICO officer how the SAR was not complied to within the 1 month deadline, and that i was not given access to the data i applied for in the SAR..
  14. Thanks. I am new, started thread.. Just trying to find out more information like, the best LBA and how to couny court action
  15. I have a non_compliance issue With HSBC UK too.. I am currently waiting for reply from the ICO. HSBC have not contacted me further to let me know if they are or are not going to comply to the SAR i filed nearly 3 months ago now.. Has anyone got more information about getting LBA and starting county court action.. I am in Australia right now, and need to organise to get the action taken in the UK...
  16. Hi Everyone, I wanted to see if I can get some help with my situation. I filed a SAR against HSBC, the reordered date of delivery and collected date of my Sar at my HSBC in Coventry/Lamington was the 27th June. HSBC sent a letter to me on the 1st August claiming they did not get my SAR on their desk until the 25th June. Again HSBC UK did not send me any files of any kind until a week later outside the 30 days. HSBC did not send me any of the data I applied for in the SAR, I filed a complaint form with the IOC, yet they are not replying to any of my emails or complaint form that I sent.. It has been almost 3 weeks since my complaint form was lodge with the ICO. HSBC UK has Ceased communication with me, and continues to reply to me that they will hand my information to the appropriate department, who will contact me at a later date. No one from HSBC UK has contacted me since 1 august. I asked the ICO for help to get the data I filed to get in my SAR, to communicate better with HSBC. Does anyone know of other ways I can make my non compliance complaint? Does anyone know what is happening with the ICO? All I know is the ICO website is down. I have had no confirmation that they are dealing with my complaint to assist me Let me know if you can help me out with this one guys The only reply i got from HSBC in regards to filing a SAR HSBCSAR.pdf
  17. Thanks for informing me andyorch. I wanted to know if i still could meet people who talk about HSBC and their SAR, DPA ect situations
  18. Yeah i know. I wanted to know if people still read this and can provide me with any advice
  19. So i take it you had to take action in court and HSBC provided you with information you asked for, as a result of the legal action taken.. Right!!
  20. Everyone ask's banks for statements, yet they never ask for summary of an account as the summary would provide details of an account such as balance and charges.. for some reason banks only provide statements of accounts for a statutory period.
  21. I am trying to do somthing similar.. turning to HSBC to provide records of accounts i held with them more them over 6 years ago.. i am awaiting their reply
  22. I do not think they can give you a statement for a closed account from 20 years ago, as HSBC claim they only hold records of the statements for 6 years.. I do think they would have records of the closed accounts, that can be provided..
  23. You're right.. i have been a customer of HSBC since Midland bank offered me a position to be a client with HSBC when HSBC took over the Midland bank. I simply do not want to hear from them - that they do not know how to locate my account records. as the accounts have not yet been closed.
  24. the SAR was accepted on the 28th They just don't seem like they want to or will communicate to me within 30 days "Undue delay" any response i am going to get from them will not be until 45 days. Hence i will not be able to communicate with HSBC to make sure there is Compliance within 30 days
  25. Thanks for the reply, They signed for the SAR on the 28th last month. I sent the SAR Via Express Post
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