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About mycustbanking121

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  1. If you have other accounts with HSBC during the minimum 15 year period, they will not provide the previous accounts to the Unclaimed monies Schemes or the BBA, at some point HSBC should contact us to return the accounts.
  2. @dx100uk @ anyone else interested in Fighting HSBC UK Staff/department non compliance and incompetence/interference in between HSBC UK and customers. I wanted to know what you guys had to say about the reply i got from HSBC UK today. Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995. HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested fo
  3. @dx100uk Thanks for the info, i am looking for the post by scarlet now. Since i sent HSBC an email stating i reject their position regarding HSBC holding records of my account dormant and frozen , for six years period, they replied overnight to inform me they want me to wait up to 8 weeks while they investigate. I informed HSBC Customer services my SAR and other complaints where going to the wrong department as i seek to be reunited with money i saved with the bank over 20 years ago. I advised them that the department i am constantly referred to only holds records fo
  4. thanks for the post dx100uk I wanted to know what you thought about my matter, I read the forum in the above post, yet left me confused. In my case. a department of HSBC states that: "Also, inline with the Data retention policy of the bank, we do not hold records of the accounts beyond six years from the date of last transaction in your account" In other words, the representatives of a HSBC department is not stating they deleted the records, they simply state they do not hold the records after 6 years. that under certain circumstances the bank does stop recording d
  5. Hi Everyone, I may later, but for now, do not upload documents from HSBC as they may be sensitive or private. here we go: I wanted to get access to accounts i held with HSBC UK over 20 years ago. I was informed a SAR would get me this information. Once i Sent my application. HSBC UK did not reply within the deadline, Hence SAR non compliance. I turned to the ICO who claimed, for HSBC to not comply to a deadline was not a Non compliance situation. Hence they took no action to enforce my SAR. I continued to contact HSBC about Inactive accounts a
  6. Hi Everyone. i originally wrote to HSBC To get records of a account i held with them 23 years ago, the account was not closed, yet dormant. The bank claimed they only hold records for seven years. i filed a SAR. HSBC failed to meet the deadline and provide me access to all data i requested. I turned to the ICO who told me they do not have the tools to listen to a phone recording of me and a HSBC Agent confirming that the SAR department will not provide me what i requested as the Data i asked for is or will be held in a different profile to the one they where going to provi
  7. i got the reply from the ICO case officer.. The officer does not seem to be interested in how the bank did not comply to the SAR i Filed. In the end.. HSBC departments did not let me get access to the data i applied for within the deadline to comply with the 1 month, and i am now left at undue delay. the case office claimed the following "As explained previously, we are unable to take this case further. If you remain dissatisfied with how HSBC have handled your request, you will need to pursue this independently through the courts. This is not a process that the ICO can
  8. Thanks for the interest in my posts regarding my HSBC matter. If anything. i have one question for you guys.. and that is. Why is the ICO there to take complaints about non compliance?. representatives of HSBC decided to make sure my SAR was not complied with. Hence i did not get the right to access my data i requested to access to within the deadline. And no request for extended time, was made.. The ICO claim that there is nothing they can do about the non compliance of HSBC if HSBC claim there is no Data to give me access to. From experience of working with UK banks. In the
  9. Thanks for the support BankFodder. I turned to the ICO simply because they have a range of enforcement tools available to it, for the bank to disregard my SAR as they did,. and not provide information i applied for, is a failure to meet the deadline and exposes them to penalties. Ordering compliance would be nice right now, instead of getting practices of undue delay.
  10. Thanks for the reply Bankfodder, I did say it was not the exact words.. and yet still the fact still remains.. that compliance is within 1 month, without undue delay.. they still explain how "as HSBC have explained that this was an administrative error, and have apologised, then we would not be taking any further action following this" Last time i checked that would mean to defeat the purpose of the administration of law, as HSBC did not comply within the deadline and did not provide access to the data requested
  11. As i have got this in email form. i can share the exact wording untill i upload the pdf i get from the ICO.. Your concern: You are concerned about how your subject access request (SAR) was dealt with and what information you received from it. You made your SAR on 27 June 2018, it is unclear what information you requested. You received contact from HSBC on 1 August to say that their office was not made aware of your request until 25 July. HSBC sent your information on 8 August but you felt that information was missing. You contacted the bank to query the missing information and recei
  12. @BankFodder. Right now i am waiting reply from the ICO. i have the advice in writing and will post. i did not provide the exact words of the officer, but the officer did not seemed to mind that HSBC did not comply within the deadline. and claimed that it was not a problem as HSBC data office department wrote to me after the deadline and my complaint to let me know they got my Application 3 to 4 weeks after it arrived with HSBC officers. Hence HSBC did not comply to the SAR. And as far as HSBC was concerned, they had no excuse for not Giving me access to the Data i requested acces
  13. Hi everyone. I wanted to see if there is any advice of how i can communicate with HSBC to point out the NON Compliance to my SAR through the HSBC protection Data office. So i understood that HSBC has 1 month from the day after they get my SAR Application to comply, and the SAR is to be complied to without undue delay. HSBC failed to comply to the deadline and failed to provide me access to all my data i requested. I turned to the ICO, where the officer claimed to me, HSBC does not have to comply within the deadline if at some point in time, HSBC writes to me after the
  14. Thanks. I am new, started thread.. Just trying to find out more information like, the best LBA and how to couny court action
  15. I have a non_compliance issue With HSBC UK too.. I am currently waiting for reply from the ICO. HSBC have not contacted me further to let me know if they are or are not going to comply to the SAR i filed nearly 3 months ago now.. Has anyone got more information about getting LBA and starting county court action.. I am in Australia right now, and need to organise to get the action taken in the UK...
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