I was after legal advice in the background. I would use them as required to send letter etc and give advice. This worked well for a few months. Then they started to do work and provide opinions without instructions. I needed to submit a claim to the High Court. They wanted £3500K to do this plus court costs. When I asked for a consultation they then sent an email charged one hour for it and according to another solicitor I used to help me was inaccurate. The claim is a probate claim and I wanted expert help in the background. They have totally ignored my complaints letters. They sent the letter before action via email to a work email address where I no longer work. If I owed the money I would pay it. The reason I was working the way I was, was not to run up a huge legal bill. I believe this work was done without instructions. Yes I did sign a client service agreement and it saya that I can complain both orally and in writing. Can they take legal action before completing the complaints process?

Hi All, I hope you can help with this. I instructed a firm of Solicitors to help with some issues I had. To begin with all was fine. I had them in the background and was instructing as and when needed. Then they started doing things without instructions. The final straw came when I asked for a one hour consultation, I received a vague email and an hour bill for it. I asked to complain via phone and was told to put it in writing. All complaints ignored. I have now received via email to my work email address a letter before action. I am about to go to the legal ombudsman. My questions are this. 1) Can they sue me? 2) Should I pay Bill is £1500+VAT. I could possibly pay but it would create hardship. 3) Should I do anything else. Thanks in advance.