I went into LIDL today and had a word with shop manager regards the PCN, apparently, he told me there's not much he could do and the best advice to ring ANTHEA and explain and ask them to cancel the ticket since I'm a genuine LIDL customer. He told me if they refuse my best bet will have to ring LIDL customer services and ask them to get the ticket canceled by Anthea since I have till receipt.
I have a feeling Anthea might turn down or reject my request on this scenario. Upon searching info online I have come across 2 people who claim to say they have successfully had their tickets canceled, one by Anthea and the other by LIDL Managing director.
Herewith are their success tips below:
Update on this case:
Before appealing to Athena last Saturday, I sent the following email Ronny Gottschlich:
Whilst shopping in your Greenford store on Saturday afternoon of 23rd January 2016, due to long queues, it took me 13 minutes extra to get out of your car park.
As a result of this, the company you've instructed to look after your car park has sent me a penalty charge without any consideration of the situation.
Trying to get support from Lidl customer service has been extremely difficult.
When requesting to cancel this charge, one of your twitter account @LidlUKLTD replied by saying, this is how Lidl competes with other larger chains. Also with the threat that you will pursue the charge and take court action?
So threatening court action and ripping off your own customers is how you do business?
I'm very disappointed and furious at this situation. You're harassing your own customers and your social media team do not seem to have any degree of compassion towards your loyal customers.
I have attached a copy of the parking notice I received so you can see for yourself the amount I've overstayed.
Looking forward to your reply.
I don't know for sure but maybe it had something to do with the following email received from Lidl customer services today services letting me know the charge has been canceled. See email below:
Re: Parking Charge
Thank you for contacting us regarding the parking charge which you received whilst parked in our store car park.
As you are probably aware, Lidl UK GmbH is a national retailer. As such, we have stores in locations with limited parking space and in common with many of our competitors, our store car parks are abused to a significant and detrimental extent. We have therefore judged it necessary to take measures so that our store's parking facilities are available first and foremost to our customers.
In order to ensure that sufficient parking spaces are available at all times to our customers, Lidl employs third party contractors to monitor and control our car parks. So far, this service has proved reliable and effective in reducing car park abuse and in freeing up spaces for our customers.
In light of your comments, on this one occasion, I have contacted Athena and have requested that this charge is canceled. Please note, your comments regarding our parking restrictions have been noted and passed to the relevant department.
Thank you again for contacting us.
For and on behalf of Lidl UK GmbH
Hope this helps someone else.
Thanks, everyone for their input!
Have copied the letter that was apparently sent to Athena which got the charge cancelled...fun read
Dear Athena ANPR
Your ref: xxxxxxxxx
Our ref: xxxxxxxx
Thank you for your correspondence of xxxxx, requesting the name of the driver of vehicle xxxxxxx ("the vehicle") between xxxxxx onxxxxxx
Having considered your request, I have decided to decline to offer you the details of the driver. The reasons for this are detailed below:
In your correspondence, you allege that the driver of the vehicle "exceeded free parking duration at [location]". You then go on to state that "the terms and conditions of the car park are clearly displayed on signs in prominent places".
Unfortunately, you have provided no evidence of these. Two photographs of the vehicle are provided, however neither show it definitively in the location you allege. Furthermore, without a copy of the "terms and conditions" you claim exist, I am not satisfied the driver breached them.
I, therefore, reject this request.
This decision can be appealed. If you wish to appeal, you must do so within 14 days of the date of delivery of this rejection. The date of delivery is deemed to be xxxx.
All appeals must be made either in writing to:
or by email to xxxxxxx
Please note that all appeals are subject to a £50 Appeal Registration Fee (ARF) that, by submitting an appeal, you agree to pay. The ARF must be paid at the time the appeal is registered, either by cheque (payable to xxx and sent to the above address) or via PayPal, to the above email address. Any appeals received without the relevant ARF will not be considered, but the ARF will remain payable, along with a £10 administration charge; an invoice for £60 will subsequently be issued. Failure to pay this invoice may result in your case being transferred to a debt collection company or to further legal proceedings where additional costs could be incurred.
For the avoidance of doubt, any correspondence received from yourselves (Athena ANPR Ltd) or by agents acting on your behalf (including, but not limited to, debt collection companies) by either post or email will be considered as an appeal and thus subject to the ARF that, by submitting said appeal, you will (per the terms stated above) have agreed to pay. The one and only exception is an automated acknowledgment of this correspondence.
For the further avoidance of doubt, the ARF is non-refundable, regardless if the appeal is accepted or rejected.
What best advice would you suggest that you think might work out in my best favor and also on the info you provided regards sign at the entrance says Lidl- FIT SPACE car park so if you are a fit space visitor do you have to go into Lidl's and beg to be allowed to park? I doubt it at all.