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  1. A quick one for this thread. Just had an update from Clear Score this morning that 3 has submitted an 'account settled' on my file and would be showing month ending report . Would wait and see how it goes
  2. Case finally Resolved... I'd like to thank you all who took the time to respond to this post,much appreciated. Loads of of mails/correspondence exchanges leading up to this point, hope to find the time to upload them as PDF soon, hopefully someone might pick a thing or two from this incident. I wrote to the Executive Office a few days ago as advised by DX and stayed away from the DCA. Shockingly got a response within 48 hrs via email, and I'm glad I did add my email and not just postal address. A few things that went wrong along the line as per the details of the case; 1. My initial letter to the complaint department apparently mentioned a MiFi dongle broadband, instead of a SIM only product. The dongle device was paid one-off and was never part of the contract so shouldn't have been mentioned in the first place. Sent department on a wild goose chase for a good while, or so it is claimed. 2. Accounts recovery/debts department and the complaint department do not seem to seamlessly share information across platforms, for whatever reason known to them, I want to make an excuse for them and blame the COVID-19 period and everything else that came with it. 3. From same Executive office, I was told yesterday on the phone (I have all recordings), and this apparently from the Ombudsman, that it is better to keep up with the direct debit payments, till issue is resolved, after which both parties can then discuss the issue of costs and or compensation. A few caggers on the thread mentioned this and I might have come across a reference to this elsewhere online too, even on CAG Facebook page as well. While that is a fairly good point, I think perpetuating this sort of line tend to subtly absolve service providers (and not just telcos in this case) of any serious liability in cases where terms of contracts and agreements are not usually fulfilled. Providers are in business ultimately to make money (and for shareholders half the time),subscribers should not have to put up and through with such crass service, they can and should be better, but that's my opinion. 4. My credit report from Clear Score dropped a staggering 86 points over this, found out Monday morning on the app. 5. Termination fee of 371 GBP (or whatever was remainder of contract) has now been waived as a 'gesture of goodwill', 33 GBP with DCA binned. DCA would be written to and details removed. I have since not received another one of their atrocious spam messages 48-72 hrs unlike before. 6. Never pushed for any compensation as I honestly think it is not necessary and or even fair on anyone. Overall, I'd peg liability on both sides at 35-65 for subscriber and service provider. A good exercise all round. Cheers.
  3. Apologies Dx. Any leads on the template for writing to the CEO. Also. Any leads on where to fish for their email
  4. What are the chances of this messing credit file if any, now or in the near future. Just so I know what I'm dealing with when it comes to that point. I also intend to write to them one last time about this unresolved complaint and how they've manage to escalate it to DCA. If they refuse to reason would you advice pushing it higher with the ombudsman?
  5. Just a quick update on this post. Got the text message below this afternoon. "The balance due to Three has been passed to CRS. Click the link to pay £32 by using Ref 3JAN...."
  6. The device was placed inside our church, the only place it could be to be honest, on a busy corner in Edinburgh, 9 Lorne Street. The dongle picks up signal alright. But the Internet/Data connection was absolutely rubbish. Prior to us signing the contract in the store, we got told by the sales guy that there was decent signal in the area where we'd be using it, think they're obligated to check first on their system before selling. Now I don't know whether he lied or was just bluffing ................. Thanks DX. The device came together with the data SIM from a 3 retail shop in Edinburgh, we couldn't return it as COVID-19 wouldn't allow them accept returns at the time, which got us missing the 15-21 day window for returns. I'd wait a second letter from them and hopefully they do respond to my follow up on the complaint. Wouldn't want to do it on the phone or chat them online as these usually bounces straight off the grid to India. If it turns out to be another threatening letter I might just go to their Twitter/Facebook page and whatever media and even the Ombudsman Quote erratic. Signal keeps bouncing off and then on to be honest.
  7. Need a bit of direction on an issue with Three Network. Just before the lockdown, my church bought a MiFi dongle to be used for streaming our service to Facebook. The device came with a 3 Data SIM which was contracted for 18 months at 11 GBP a month. First week of using it to stream was an absolute disaster as the network was absolutely piss poor. We had to go find other alternatives and discontinued using the dongle after several attempts. We wrote to 3 and told them what had happened, and that they should see what they can do for us as it was a contractual agreement. First payment in the meantime had gone out of our account via Direct Debit ending March. We then were compelled to cancel the direct debit till the issue was resolved and offered to pay 1 GBP a month till they got back to us. A couple of weeks later they wrote to us saying due to COVID-19 there's been a back log and that we should chat them online, this same chat was offline for the longest time on their site for some reason, we couldn't get through to them either. They reiterated the fact that due to the SIM been a contract they'd ordinarily not be able to cancel. We wrote back to them and emphasised to them the fact that we are not getting what we signed up for and that there's no point keeping up with the agreement or the subsequent payments. Just this morning we've received another mail from them in the post saying that they'd forward the unpaid bills to a debt collector if we don't pay for the last two months, having not even addressed our issue of poor and non existent service in the first place. I feel they're using a heavy hand tactics here as; 1. They were not able to provide us the service we signed up for. 2. By cancelling the direct debit and registering our complaint we made it clear to them that due to point 1 above we are absolved of any obligation to them. I would like to find out from you all what our options are at this time.
  8. The details up until the final move to Canada was what I wasn't privy to, up until then I had only known him to be at his 'former' address here in the U.K. When we last spoke on WhatsApp I didn't have the slightest impression he had moved. I am finding out like this from his relative. What do you suggest, that I hunt down his overseas address and rope him in?
  9. Yes he is no more in the U.K, but parking company doesn't know nor have this information at this point in time,all the mails are now going to his old family home here in Scotland where his sister lives
  10. This current address is not that of mine but my friend's Sergeant Bush, the last two letters to their place had my name on it, now this new one here has his name. His sister just brought me this mail this morning, I've asked her to send me copies of each of them, in case things went down hill, so I know what I'm dealing with
  11. Many thanks for your response folks. There's just been a new letter, this time with the actual driver been addressed and me not anymore. For some reason, the parking charge figure has dropped to 100 GBP again from the last 160. See photo attached. I'd answer the questions from the stikky as soon as possible HB PCN P4Parking - TNC.pdf
  12. Earlier in January a work colleague of mine who took my vehicle out for a lunch break got me into a bit of a trouble as I found out he had gone to park illegally in a private residence in the city of Edinburgh. The letter from the parking Company, a parking charge notice stated emphatically 'to keeper', they wanted to know the driver and I guess at this point I should have hesitated a bit, I wrote to the parking Company giving them the name of my colleague and asked them to address him with any further issues, I did sign the letter to that effect. I was even more shocked that DVLA could easily give out my private information with such wanton disregard to privacy. Problem is, this guy has moved to Canada and married there and rarely stays in touch, his sister called me up couple of days ago saying there have now been two threatening letters sent to their address but in MY name asking whoever was driving to cough up firstly a 100 GBP parking fine, and suddenly a massive jump to 160 in the second letter,with no breakdown of charges or how they even got to that exhortbitant amount in the first place. Now, was I wrong to name the driver from the beginning, if he refused to play the game by paying, does this then come back to me by default. Where do I stand here if things escalated. I would upload a scanned copy of what the young woman sent me when I get home from work.
  13. Hi DX, I'm back again with more questions/queries. Over the last five, six years I've had the following financial transactions/ packages; Everyday Loans (payday) Very Credit Card Capital One Credit card RBS current account Close Military Brothers car finance/loan Very online/catalogue account I'm very much interested in sending SAR out to all of them, just to see what I can find and or come up with. Is it ok to use the generic SAR template and throw in a request for any PPI's as well, are they compelled to especially release information about the PPI bit. The last account I closed was Closed Military Brothers, I voluntarily terminated the agreement after paying a little over half of it. I forked out nearly 400 GBP to serbice the car, MOT, as well as two brand new tyres out of courtesy, I still have the receipts for it all. I was made to pay for a Gap insurance addon I had on the agreement before it could terminate, I asked for receipt which they claimed was not possible as they don't issue receipt for the gap insurance payments so they fobbed me off on that one. Two months down the line these people came back telling me I owed them 2 months worth of late payment/arrears because the car was in my possession. This situation came about as a result of them not being able to find a car auctioning company on time to come take the vehicle rght after the agreement ended. And twice they sent someone out to my address without informong me. They were very adamant that I owed them till I threatened to escalate the issue to the FOS/FTA as my wife was getting stressed out by their barrage of phone calls and letters to my address. They suddenly dropped the case and also deliberately refused to send me a copy of the agreement affer I had explicityly asked for it, thing is, I do not have the original agreement and feel there's something I might have missed and which they either dont want coming out or me discussing it. Anyleads on how to go about this one specifically or I should just go ahead and SAR them as well after 25th May and take it from there? Find attached as screenshot of the last post from them
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