I bought an item from Etsy about a month ago and since I have been going back and forth with the seller because it never showed up.
They showed me a proof of postage with my postcode that they had generated from the post office (no tracking) and this sufficed for them to win the non delivery case.
The seller and Etsy are telling me it is my responsibility since they can show they shipped it.
I am new to Etsy but this is a stark contrast to eBay who hold the seller responsible until they can show proof of delivery.
I do not know what to do but file a chargeback which I am feeling isn't worth the hassle for £25 but I am furious!
They didn't even try to help or contact Royal Mail or file a lost item case at all. I have asked at the delivery office and nothing is being held for me there or misdelivered to neighbours.
Non-delivery can only occur when a seller receives payment and fails to ship the buyer's order. It seems that this purchase has, in fact, been shipped by the seller.
If the shipment hasn't been received, it may have been lost or delayed in the mail.
We realize this type of situation can be difficult for all parties involved.
However, Etsy is unable to hold a seller responsible for shipping delays or errors, as long as the seller is able to prove that they shipped the order. As the seller has provided sufficient proof of shipment, we must close this case.
Although the case is closed, you're welcome to work together to resolve this transaction outside of the case system. We recommend that you contact the shipping service for assistance with locating the package.