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About RoxyandRuby1

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  1. ok. So do I contact DCBL direct to show that we have tried to recover it and then contact my debit card provider? I went to LLoyds immediately after it happened and they told me they could not give me the money back.
  2. The fine was for the parking which we have just said ok to. However, DCBL took £2314 because there was a ccj that we did not know about. That has been set aside so as far as we are concerned anything after that parking fine payment should be returned to us. I do not know what a chargeback is. I just want that money back in my account
  3. Good afternoon. Thank you for your help previously. We are now in the situation where we have been to court and had the CCJ set aside. The parking company re-sent the package and we agreed to pay the fine as they already had the money. The parking company came back saying they were not going to take it any further. We are now in the position of trying to reclaim the £1800 ( after paying the fine) from DCBL. Please could you advise a) do we go through the small claims court? b) Can we include all the expenses e.g, the court fee for the set aside
  4. I just thought that as we had received nothing from Gladstones and they were the solicitors we should get as much info from them and try and piece it all together. Should I also issue them with a SAR then?
  5. Thank you for the advice. I have written a SAR and will send it to DCBL tomorrow, I have also written one for Gladstones requesting all information/correspondence for BOTH addresses. I will include the fee to both. I have also written a letter to DCBL requesting a breakdown of their fees specifically relevant to our account
  6. 1. Our current address but we did not receive it, when we mentioned this on the phone the DCBL employee quipped 'blame the post then' 2. 08.03.2018 3. 10.01.2018 but Judgement date was 06.03.2018 4. He has written on the 'Notice that goods have been removed....' 17.40 but I think it was around 18.30 5.I have not yet, I wanted to see if you advised me to, I will send a letter asking them that today.
  7. i don't know how to do that. I have tried but don't see an option. As you can tell I am not very good at this
  8. I have uploaded the Notice of Enforcement pages x3 and the Receipt of Payment DCBL Notice of Enforcement 260418.pdf DCBL page 2 260418.pdf DCBL page 4 260418.pdf DCBL Payment Receipt 260418.pdf
  9. Today we received a Payment Receipt from DCBL. We also received a Notice of Enforcement. This claims we owed a debt of £773, with a compliance stage fee of £90 plus interest. This was a total of £864. 21. I am not sure how it increased to £2318 in a week. It is also undated! WE categorically have NEVER seen this notice of Enforcement before. I am so angry at these cheating barstewards!!!!!
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