Marquis Motorhomes - Dealer Refuses to Accept Vehicle Rejection in Vehicle retailers and manufacturers Posted April 15, 2018 Thanks very much for the detailed response. It was actually someone in the Consumer Action Group who indicated there could be a problem with the part exchange vehicle, if not already sold by the dealer. This was also a point made by our legal advisers, and it appeared that Marquis would try this approach before/instead of offering any refund or a replacement vehicle. On the positive side, it was also the case that our independent inspector indicated that there was not a major problem, and what was wrong with our vehicle could be put right in one/maximum two days, which persuaded us that (hopefully) we do not have a 'Friday afternoon' motorhome! We have told Marquis that we expect the vehicle to be repaired to a proper standard, but still need to put this in writing. More generally, I think a key point for anyone else who gets in this situation, is that it is very unlikely to be resolved quickly if going down the 'reject' route. The dealer knows this and will use it to try to persuade unhappy customers to have a repair done under warranty, rather than 'reject'. Of course, the dealer also benefits in another way, as there is a fee they will receive for carrying out the warranty work! A final thought, based on what has happened to us is that something does need to be done about motorhome dealers and the 2015 Consumer Act. As a starting point, it would be very interesting to know what % of customers actually have managed to get a refund or replacement since the Act has come in, and how long this process took.