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Barc_Customer

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About Barc_Customer

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  1. POF is proof of funds. Part of the fraud department at Barclays. Will update when SAR information arrives.
  2. This is correct. Cifas removed but accounts remain closed, funds frozen in Business account approx £1800. Recording has been saved. Hugely embarrassing listening to them freeze and start to mumble incoherently when they know it's being recorded. Yes Sar sent 19th March and received/signed for by them. No response yet. Their response to my complaint completely missed the points I raised. (letter attached) Their first two paragraphs were enough to show they messed up. They also made clear nothing was going to change hence me stepping it up a few gears via t
  3. Update: You will recall from my initial post, account was locked after customer paid large amount of money, which turned out to be fraudulent, but no evidence provided by Barclays. Text message received Tuesday 3 April, "We've completed our investigation into your complaint (ref etc etc) and we've written to you with the outcome" 4th April letter arrived, which totally did not address my complaint. I jumped straight on the phone, let them know I'm recording the call and made the person dealing with it eat humble pie. They promised to send final response, and stated CIFAS would
  4. What address are you using for the SAR? The one on this website is different to what Barclays told me over the phone: DSARS, 51 Saffron Road, Leicester, LE18 4US. I thought this was for Barclaycard, but they are adamant it's for Barclays personal and business account holders too.
  5. 19/03 They didn't phone me as promised. I phoned their fraud department just after 5pm and explained I wanted to talk about the CIFAS marker they had placed against my name. The lady sounded surprised, and asked how I knew there was one. Ran through events of last couple of weeks and she sounded positively embarrassed of the situation I am in. She was keen to start a complaint process over the phone there and then, which I declined. I would prefer a paper trail, so everyone is clear on what was said. She explained, there is no Police crime ref number because B
  6. As you can see, we've received Sar from Cifas, and have just to apply to Barclays themselves for the data they are holding. Will send off Monday if Barclays don't resolve the matter. We have suppliers in Spain, France, Turkey and China. On three occasions where we have attempted online transfer to our Spanish supplier, through their UK branch, (who bank with Barclays) we've had to go through extra security, and each time were told it was just the system randomly selecting us. We didn't mind this as it was another level of security and peace of mind. I will know more tomorrow, w
  7. Hello All, I have Banked with Barclays as a personal customer for several years. Recently I opened a Barclays Business account and 2 weeks later following our first transaction received funds of approx 20k followed by several additional purchases from the same Business client totalling some 80k. The money was used to pay the overseas supplier, (supplier A) and balance used as down payment for additional import stock. The following month approx 40k was received from a customer for building supplies, we had secured 30 days credit terms with the supplier, (supplier B). The sam
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