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About jayu619

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  1. Hello! I did as advised over the weekend, and to my surprise I received the following reply: "Thank you for your email addressed to our CEO, Jes Staley. I am responding to you on his behalf and I’m sorry you’ve had cause to complain. Rest assured that your complaint is being taken very seriously and has been passed to our dedicated Executive Complaints Team for investigation. I am sorry to hear of the problems you have experienced. We will ensure a thorough review of the circumstances you outline is undertaken and arrange for you to be contacted with an update as quickly as pos
  2. Thank you so much! I will call them tomorrow as they are open until 1pm. Will keep you posted on what happens. Jay
  3. Hi All, I am in need of some help/guidance. In the process of buying a house. Our mortgage offer has been issued by Barclays. We had put an offer in back in June 2018 for X amount, which was accepted by the sellers and mortgage offer given based on X amount. However, we negotiated a further reduction in the purchase price around July 4th 2018. A few days later, our mortgage advisor updated/filled in a form and sent it off to Barclays with new (lower) purchase price, and to issue an updated/amended offer. Fast forward to today, we still have not received a thing. My solicito
  4. Hello! Yes I have read your post #11. I was just merely asking about where I stand with these idiots. Anyway, council internal complaints procedure exhausted, and have now contacted ombudsman about tower hamlets. I was just thinking of getting a GDPR request through solicitors to see who messed up the address, which clearly is the solicitors...who aren't my client unfortunately. How do I go about about taking action against council (other than ombudsman route)? Can I also contact ICO because solicitors handled my data incorrectly despite council giving the correct details?
  5. Hello! Sorr, to clarify - I wrote to the council's solicitors directly, under GDPR. I also sent a SEPARATE request to the council. The request I sent was using the template on this forum, only adding the following at the beginning: ****START**** Under the subject access provisions of the Data Protection Act, please supply me with details of how my personal data was managed while in your care. In particular I am looking for a copy of the data originally provided to you by Tower Hamlets council in or before early 2017, prior to commencement of CCJ proceedings, and any subseque
  6. Hello Sorry for the late post. I did receive bank's GDPR response. They still referred to the complaint I raised with Lloyds and that they have answered the questions as part of their first response to my SAR prior to GDPR; so they had nothing to produce. Should I approach the ICO? Jay
  7. Hello BF and CAG Community I have received the council's solicitors GDPR request. What was interesting was that, the referral made by the council to the solicitors had my correct correspondence address, along with the address of property in question. This was provided to me by a referral document. Another document was sent to me that the solicitors use to input data into their database. Interestingly, both the correspondence and property address were the same (both listed my rental property). An email attachment was sent between TH and J&P, where the solicitors admit that they
  8. If the council maintain that they had given my correspondence address, then they would also be liable under DPA because they have not handled my data appropriately. It was definitely not my last known address or usual address.
  9. Hello Ganymede, I am not I'm afraid, its the councils solicitors. So SRA is out of the question? But I am sure we can sue for negligence... Not good service because I do not live there, all other mails are directed to correspondence address. I visit the property probably once a year... council had my correspondence address, they admitted passing this onto the solicitors, so why did the solicitors fail in serving at the wrong address - not once, but twice?
  10. Hi All - For those of you who have not read my issue, here is a history on another thread: https://www.consumeractiongroup.co.uk/forum/showthread.php?485667-Got-CCJ-due-to-council-and-bank-blunder!!-what-compo-should-i-ask-for&p=5116746#post5116746 In a nutshell: - own a rental property in another London borough to where I live - council initiated CCJ proceedings for non payment of Service Charges (payments were being made but without a reference, so monies could not be allocated to SC account) - council's solicitors were sending court paperwork to rental property, and
  11. Just sent part 2 of our FOI request. Let's see what that produces. Thanks BF and UB Jay
  12. Hi BF - I have sent the FOI along the lines you have suggested by email directly through LBTH website. Thanks, Jay
  13. All sent this afternoon. What shall I ask for FOIA? I will send that on Tuesday. Thanks Jay
  14. Hi BF I will ask my father to go into branch on Wednesday and have them both cancelled and set up new ones, and see what results that produces. In terms of the council SAR - what shall I ask for? All information relating to a payee bank account change during/around Aug 2016? As for FOIA - ask the council what happens when a leaseholder does not change his/her pay instructions to new bank account details, how is that handled by the council? And for the bank SAR - do I ask for information relating to a request made by the council to Lloyds to change bank account details? If the
  15. Hi BF and UncleBulgaria - Thank you very much for your input. I just went o the bank with my dad, and we had set up 2 SO's today to be paid out on the 29th and 30th of next week every month until cancelled. I aked for a summary of all outstanding SO's on my dads account, and there was no mandate reference of any kind. But what appeared though was the following: Seq No: 002 - LBTH SC £88.96 003 - Payment to J U***n £20.00 004 - Payment to J U***n £25.00 So from the extract provided, it does look like the original SO set up in 2011, was therefore cancelled and a new o
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