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Everything posted by dexev

  1. I went and forgot about it all and left the whole thing to the last day they'd given me. I phoned them and asked how much I needed to pay and was told the correct amount of 21.99. I asked if I could do a bank transfer but was told this wasn't possible so in the end I did just agree to pay on the phone. After I'd agreed to pay the 21.99 she confirmed the account was all cancelled. I can see all my pending transactions pretty much straight away so I checked and it matched. I've been checking daily since just in case but so far no problems. I figured if they did decide to do anything I could just take them to court as they wouldn't have a leg to stand on - in general would be pretty stupid of them at this point.
  2. While the above post may be correct it wouldn't necessarily stop them from sanctioning you - and then you would have to go through the trouble of getting it overturned. If they won't do this within their own process this could mean tribunal. I think it's generally pretty bad advice to make their life difficult for the sake of it when you've just started claiming. In terms of hardship there's no guarantee you would be granted them, you have to apply constantly and they will ask a lot of personal things. As mentioned above you are not excused from anything while sanctioned and it would all just escalate if you did not do things. A lot will depend on your work coach. Try to have a decent relationship with them. Go to your appointments, record some job search (even if it's on paper) and discuss what you are doing to look for work with them. You can go a long way to preventing them trying to get you to do things if you instead tell them what you are planning to do each week. You will also make their job far easier and they will like you. Generally just be the good customer. I'm assuming here you do want a job and just want to avoid as much hassle as possible - above is the safest way. They should have no reason to look at things any closer for a good while.
  3. This is pretty standard and you have nothing to worry about as long as the circumstances you have declared on your claim are correct. Have you kept them up to date of all changes in your circumstances since you started the claim? A compliance interview could be for any number of reasons ranging from an internal data mismatch to suspected fraud. You won't be informed of what it's about until the interview because of this. If you have no idea what this is about then it will probably turn out to be something simple and is nothing to worry about - if something does come up that you aren't expecting just be honest with the interviewer. They shouldn't have any interest in a £300 gift from your parents or have been able to know about it anyway - so I doubt it's that.
  4. Paid my membership and haven't heard anything more, seems like this went well for me. Just wanted to say thanks again for all the advice Cheers guys!
  5. Their response was a letter. I just find the whole thing really strange after the countless threads on here where they never back down. Perhaps they are learning. Can't complain though! They haven't mentioned how to pay. I think I'll give them a ring tomorrow and see if they will provide me direct bank details. If not I'll send a cheque. Thanks
  6. Okay I'm currently in shock as I have received a direct response to my letter in only 2 days... and it seems they are accepting just the membership fee. 'Further to your recent letter to our offices, Harlands can confirm that if you make your final payment for March 2018 for £21.99 we will be able to cancel the account. You will have till the 5th April 2018 to bring the account up to date to be cancelled. Yours sincerely, Harlands' I'm a bit concerned about the wording as it doesn't exactly state explicitly they are dropping any other charges. However having received this in direct response to my letter within just 2 days surely this would be a free win if this ever did progress to court? Not that they had a chance anyway - but even more so now. What do people make of this?
  7. Thanks Sorry for the delayed response was a hectic week for me. I went and sent the original letter today.
  8. Well my only way to pay them currently would be phone them and they will want the £68.98 quoted to me and I'm not paying that. I wouldn't be happy paying if they corrected the figure over the phone until I had it in writing for obvious reasons. It's been suggested to keep all contact to post so that's what I'm going to do. While the admin fee isn't legally enforceable, as far as they are concerned and their employees would have been told, they are due it. As witnessed in plenty of threads here they will not accept an offer of just the one months membership. My letter *might* be dealt with by someone reasonable who will see I am offering to pay what I owe according to their terms. Harlands as a company might be bullies but that doesn't mean every single member of staff is a horrible person. If they can action my payment at that amount they *might* do it and that's the problem sorted for me. Obviously they will categorically not be allowed to accept any offer that doesn't pay the admin fee but maybe in this case they can and it will probably come down to whatever individual deals with my letter on the day. I'm aware this is probably a long shot but if they refuse it doesn't change my situation at all and if they accept then happy days for me - I'll lose the extra £25 as a lesson of my own stupidity and get on with my life. I have no intention of paying anything higher than that amount and if they attempt to get me to it isn't going to happen. The fact I have offered to pay all due to them under their terms, even when those terms aren't legally binding, is more than reasonable and their refusal to accept that offer would just make me dig my heels in totally. If they don't accept I'll fight them to then end including court for harassment when I can.
  9. I've had a slight change of heart on this matter and have decided to offer them the Admin Fee as well. Honestly - £25 is a minor amount for me in comparison to all the hassle I will receive. I've spent ages debating this with myself as I don't like backing down but ultimately I just don't think it's worth it after seeing what they put people through on this forum. I will definitely not pay anything further however. I've drafted a letter to Harlands as such: Dear Harlands , I refer to my membership at Lifestyle Fitness gym in XXX, which was a rolling monthly agreement. Following Lifestyle Fitness guidelines I informed you of my cancellation through e-mail on 01/03/18. I also cancelled my direct debit as I believed I did not owe any more payments. I now realise that I should have provided 30 days notice and apologise for this error. I have since received contact from yourselves on 06/03/18 stating I have incurred an administration charge of £25 and that should I wish to cancel my membership I would need to pay an additional 30 days notice period – a total cost of £68.98. This figure is incorrect as you had not yet processed my cancellation request. As I notified you of my cancellation on the 01/03/18 my notice runs until 31/03/18. I was due to make only one further membership payment of £21.99 within this period on 05/03/18. Therefore I owe £21.99 for membership. Although I believe your administration fee to be both unreasonable and unenforceable, in the interests of a quick and amicable resolution I will also offer to pay this amount of £25. As such – if you will confirm in writing that you will accept the amount of £46.99 in full settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 28 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn. I believe I have been more than fair in relation to this matter and await your response, Will aim to get this sent off tomorrow unless I've made any misstep in the letter. I've given them a bit longer to accept the offer as my end goal here is to just have them accept it and leave things at that. I wouldn't want them failing to process it in time and missing my offer - as that isn't getting me where I want to be. If they choose not to accept this I will fight them to the end. Thanks
  10. Hi slick - thanks for the response. Yea when I dug out the Terms after reading Harlands email I did see the notice period. Unfortunately I was just naïve and thought cancel any time / no contract meant exactly that. Live and learn I guess. I'm not really opposed to paying the last months membership so that's fine - but I certainly don't intend to pay anything else. In regards to cancellation I followed the FAQ available which says you can also email harlands. I'll keep the email and I've took a shot of the FAQ as well. The terms I have say to contact their helpline which is a phone number / the email. Unfortunately I can't link either as I am a new member. I've still had no response to my cancellation email which means if I was following their terms and they process the cancellation at any point now, not taking it from date of email, I could be held eligible for another months cancellation period. From everything I've read I'm not expecting to get a response to it at all but we'll see. Regardless I'll get this letter sent as you suggest as soon as possible and see what happens. I'm also thinking of sending a similar letter to the gyms HO in the hope they will accept the payment and call Harlands off. It's a long shot I guess but maybe they will be more reasonable. Thanks for the help
  11. Hi everyone, I can see this issue is really common and I've already read some excellent advice on here. I just wanted to make my own thread just to double check I do everything correctly! Hope this is okay I've recently decided to cancel my gym membership at Lifestyle Fitness as I am now using a newly opened gym next to my work place. My membership was just a monthly rolling, no contract, cancel at any time thing.. I followed the FAQ available on the Lifestyle Fitness website which states to email any cancellation request to Harlands. I sent an email to cancel on 01/03/18. The same evening I also cancelled my direct debit as I did not believe I owed them any further money. My direct debit payments were paid on the fifth of each month. On 06/03/18 I received an email from Harlands with the below letter attached as well as a text informing me that I had an important email: re: Your membership to Lifestyle Fitness Harlands administer the collection of all payments due under your membership agreement with Lifestyle Fitness. Your bank have advised us that your March instalment has been returned unpaid "instruction cancelled". You have therefore been charged a £ 25.00 administration fee which means you need to pay £ 46.99 to bring your account up to date. Call LIFESTYLE FITNESS HELPLINE - 01444 449171 immediately so we can collect this by DEBIT / CREDIT card and reinstate your Direct Debit over the telephone. If you wish to pay by another method, you must still phone to discuss your options. If you do not call us by 26 March 18 you will be charged a further £ 25.00 administration fee. Our telephone lines are open 8.00am to 8.00pm Monday to Friday & 9.00am - 12.00pm Saturday. They also left me 'helpful' information on what I had to do to cancel my membership - pay the above figure as well as another months notice. Despite this exceptionally prompt contact, my original cancellation email is still unanswered - who woulda think it Following advice on these forums my plan is to send the following letter: Dear Harlands, I refer to my membership at Lifestyle Fitness gym in XXX which was a rolling monthly agreement. Following Lifestyle Fitness guidance I informed yourselves of my cancellation on 01/03/18. I also cancelled the Direct Debit mandate. I now realise that I did not provide 30 days notice. I therefore offer to pay the outstanding £21.99 for the notice period. I will pay you no administration or cancellation fees and no further membership amounts. If you confirm in writing that you will accept the amount of £21.99 in full settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn. Yours Sincerely, My only real concern here is that they have my phone number. Letters or emails would just amuse me but phone calls would be rather annoying. Is there anything I can do at this stage to try to prevent that.. is contacting the gym themselves worth a shot? Thank you all for any help!
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