Not a problem. I have left you a message, if you dont want to ring here, can you let me know a good time to call?

Ok, are you happy for me to phone you? Regards neil

Hi this is Neil Coles of Coles Sewing Centre. Thanks for the right to reply. We are a small family owned business and try to give the best service we can, and have a lot of happy customers with Husqvarna Viking Sewing Machines. We are also accredited with Buy With Confidence, the Trading Standards Partnership, who can guide a customer for free through any complaint,and if necesary follow up with a Trading Standards Officer looking into the matter . I see little point in putting our side of the story here,(as there would be pages of it, but essentially we can not find the fault and believe it to be a user issue) but will try and contact the lady concerned to see if we can resolve it for her. It is clearly keeping her awake at night, and I have no wish to cause her and us any unnecesary stress, as I have got to the age when I realise life is far to short for such things. For the record Husqvarna Viking Machines are wonderful products,and we have many happy customers using them. The problem with forums is only people who have an issue complain on them, (and quite often a visit to the dealer would quickly resolve the issue) , the happy users of which there are many, have no need to, but there are plenty of them posting projects that they are delighted with all sewn on Husqvarna Viking Machines. Please check our facebook pages for more. Hopefully we can make this lady happy, I am going to try! Thanks for your time. Neil Coles