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William Burroughs

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Everything posted by William Burroughs

  1. The Consumer Contracts Regulations which became UK law in 2013 suggest 2 things. The first being that Ebay deliberately concealing business seller contact information is a direct breach of the 2013 regulations which suggest contact information much be displayed in a clear and comprehensible manner, and the second that as all UK business sellers are through no fault of their own not complying with the 2013 regulations they are also in breach of the Ebay user agreement which suggests members must comply with region specific legislation. In terms of dodgy sellers openly and freely operating on Ebay and specific legislation designed to make this more difficult being ignored I would say personally that is certainly extremely pertinent to consumer rights issues, as these laws designed to protect these rights have been set aside by Ebay for purely commercial reasons!
  2. My point is that Ebay ignoring legislation specific to any business using its services to sell online, makes it a great deal easier for the ever increasing numbers of dodgy business sellers to operate unhindered. I wonder do you feel happy that large corporations can essentially do exactly as they please?
  3. The Consumer Contracts Regulations 2014 is legislation that Ebay would appear to be obliged to adhere too but is actually ignoring! Being able to side step this sort of legislation makes it an awful lot easier for all manner of [problematic] and dodgy sellers to operate using the Ebay platform. I guess though as Ebay pays no UK tax they very likely feel there is no need to take any notice of consumer protection law?
  4. Directives "Each directive contains a deadline by which EU countries must incorporate its provisions into their national legislation and inform the Commission to that effect. The Commission assists member countries in correctly implementing all EU laws. It provides online information, implementation plans, guidance documents and organises expert‑group meetings." The directive related to ODR was I think made in 2013 so it seems strange it has 5 years later still not been incorporated into UK law?
  5. Got a response from Ebay who suggest punitive action will be taken against me should I wish to comply with EU law and the Ebay user agreement which suggests all members must comply with legislation related to online selling. They really seem to be tying themselves up in knots over this as they are not able to explain why the UK is not subject to EU law like every other member state.........................
  6. No response from Ebay as to why their German and UK pages covering EU consumer protection legislation differ fundamentally. EU seems to feel that a UK based advice centre plays a pivotal role in enforcement matters related to consumer protection legislation, but the advice centre has an entirely different view. It would seem that if the ODR legislation was properly implemented and business slellers were obliged to display direct email contact details on all listings, that it would be very easy to buy/sell without paying Ebay fees. This I guess is the reason Ebay chooses to ignore EU law in the same way as it chooses to ignore the idea of paying tax.
  7. SSE has department specific data controllers, one for supply in Reading and another for distribution in Perth. Data controller numbers provided on those web pages according to ICO are both spurious.
  8. Have contacted the EU about this and will post the response if anyone is interested? Seems to me that large tax dodging corporations can do pretty much as they please though so the chances of any sort of punitive action being taken are rather remote to say the least.
  9. I will check with ICO on Monday then send SARs requests to both departments if ICO confirms details. Its worth bearing in mind that pretty much all large corporations are made up of several different entities now, and often use that to trip consumers up, by passing them back and forth between the departments.
  10. As the UK is still subject to EU law as is Ebay not sure there is any credible reason for Ebay to ignore it? A judgement made by the EU in Dec last year relates to enforcement in relation to non-compliance and as Ebay (UK) is not complying with several different EU regulations, there is a vague possibility of action being taken possibly?
  11. It says SSE Supply Limited which is supposedly a separate entity to SSE Distribution Limited ? Its impossible to get any sense out of SSE themselves and imposslble to get any response from legal at Reading so contacting the ICO seems a very good idea..................thanks.
  12. Thanks. A tactic commonly employed by SSE is to suggest supply and distribution are entirely separate entities. If this is indeed the case I wonder if there are also 2 different data controllers?
  13. Yes my thoughts entirely. Take a look at Ebay listings and see if you can find any mention of the ODR process?....................I have not been able to find any and they have threatened me with a ban if I mention ODR in any of my listings, even though this is encouraged on the German web page!
  14. Thanks.........Reading has also been suggested. SSE legal is based there. Maybe sending to both would be a good idea?
  15. Wonder if anyone knows whether of not Ebay has any obligation to comply with European law relating to online selling? I found this on German Ebay site : http://pages.ebay.de/help/sell/business/international-business-sellers.html which seems to be pretty concise. Here is the UK version of the same page: http://pages.ebay.co.uk/help/sell/business/international-business-sellers.html Both pages are the same other than the fact Ebay UK have deleted the information about "online dispute resolution" (ODR) which seems to be something that ALL online business sellers should be offering if they are selling online and are based in or are dealing with customers in EU member states. Also in relation to online business sellers "The Electronic Commerce Regulations (2002)" requires contact details such as email and phone number to be displayed in a "clear and comprehensible" manner. I wonder is a clickable link displayed in the bottom left hand corner of business listings truly reflective of providing the contact info in a "clear and comprehensible manner"? Wonder if anyone else has concerns about Ebay seeming to ignore EU law in pursuit of even larger profits?
  16. Good idea. Will try that. Only problem now is trying to find out where to send the SARs request...........
  17. Have been involved in a dispute with SSE since early 2016. During summer 2016 they offered me an ex gratia payment of £500 in respect of their admitted failings in various areas. I was intending to take the matter to law as substantial losses had been made, and SSE I felt the offer of £500 was derogatory in the extreme. However early in 2017 I decided to accept the £500 and simply draw a line under the matter, as I realised that I didnt have the time or inclination to get involved with a long drawn out and costly small claims track claim. I was astonished to be advised by SSE that they were unable to pay me the £500 as they had suggested in 2016, and this would need to be paid to a third party who was not personally involved in the dispute between myself and SSE from early 2016 to date, but had suffered substantial losses due to acts and omissions of SSE prior to my dispute. Withdrawal of the offer to me seemed to have come about following the collusion of 2 members of SSE staff, who appeared to feel that directing payment toward the third party would extinguish any possibility of action by him in the small claims track at any time in the future. Have now been trying for about 10 months to get some sort of explanation from SSE regarding the public reasons the offer of payment was withdrawn. The last request for this information being made by myself on 18th January 2018, when I was told it would be passed to customer complaints department for investigation. The fact that the head of the customer complaints department was one of the people who had earlier colluded to redirect the payment, meant there was little hope of getting the matter looked at on an even handed basis. When I phoned again today I was told that the account had been deadlocked since January 2017, which seemed surprising as I had had numerous telephone conversations with SSE subsequent to Jan 2017, and little over a month ago had been promised an investigation. SSE seem eager of me to put this matter into the hands of the ombudsman, which will obviously mean a whitewash and zero possibility of anything being sorted out. An attendant matter to the dispute is that I have been being overcharged for electricity at my small industrial unit for an extended period of time (my bill for one unit is more than 3 other units adjacent to mine in total, even though electrical loads are pretty much the same). I spoke with SSE about this several times over the years, times were good i was making a fair amount of money and never pursued the matter or queried why my requests for a check meter to be fitted were never actioned. My question for anyone who hasnt nodded off by this stage is should I choose to pursue due process in relation to the overcharging, bearing in mind I am not aware of the amount I need to claim, what should I put on the claim form? Clearly before determining any sort of accurate figure there is a need for a check meter to be fitted, and that is something that isnt possible as SSE have decided to deadlock the account without any notice to myself. I doubt if anyone can help with this, but you never know and I guess a post on here has to be worth a try................. TIA if anyone can assist. Please no barrack room lawyers or suggestions to go to the ombudsman though.
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