Hi, looking for some advice!
I've been dealing with Robinson Way working on behalf of HPH2 Ltd over an old Barclays account for around £1,800 that is no longer on my credit file as of last year.
The default date on my credit file was sometime in late 2011 and to my knowledge, no payments or contact has been made since, meaning the debit is stature bared (I hope!).
Robinson Way sent a field agent to my door though I was not there at the time and sent them a letter advising I did not acknowledge any debt to them and I did not welcome any more visits.
They then replied saying they would raise this as an official complaint.
2 months later I received a letter advising the following:
"I believe the issues raised regarding your dispute of this debt is the responsibility of Barclays, as the original creditor, therefore your complaint has been forwarded to them (in accordance with the FCA's guidelines set out in DISP 1.7) and you will receive an acknowledgement letter from them detailing their complaints procedure in due course.
We have placed your account on hold to allow Barclays to contact you with a resolution.
When your complaint has been addressed by Barclays this hold will be removed and unless you set up a payment plan, we will continue to write to you as part of our collection activity."
They then go on to say that they will remove my phone number from their records and that they will ensure no further home visits are arranged regarding the debt. They also mention I can go to the Ombudsman if I wish.
As yet, I haven't sent a prove it letter nor advised that the debt is SB.
I'm wondering if I should see if they make further contact after this letter or send them a prove it/SB letter?
Any advice appreciated!