I have had a 2x Barclaycards since 1994. I have asked Barclaycard regarding PPI but have not got anywhere with them. I raised a complaint on their website in 2016 and received a letter rejecting the claim in Jan 2016. I didn't respond after that. I received a letter in November 2017 saying I may be able to claim on the Plevin case ruling. I did this and they said they would re-open my original case from 2016. I have not heard anything from them and rang them again on the 2nd Jan 2018 they said they were treating this as a new case and there was no time limit for them to investigate the case. I received a further letter dated 3rd Jan saying that they couldn't provide a decision due to the volume of cases they had received but I could contact the ombudsman as some time had passed since I first complained. I do remember filling in a leaflet and ticking a box for PPI but nothing was ever explained to me about the insurance. firstly do I have a case to claim back PPI and as I didn't respond in 6 months have I missed my chance if re-claiming the PPI I paid.