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Mel ...

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About Mel ...

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  1. Is it just Yorkshire or are the security measures to prevent fraudulent use of a debit cards hopeless? I use my debit card to make online payments all the time. Occasionally I'm asked to validate my identity by entering my password in a pop up window (cant remember who's technology it is Sage? WorldPay?) I can never remember so I click forgotten password. I'm then asked to reset my password using only the information that's on the card in my hand. Sort code; expiry date; and security number. As a result I can reset my password and carry on. So too can the thief that has stolen my card and is using it to make fraudulent payment. Is it just me?
  2. I called Autoglass for a replacement windscreen quote. As it happens the windscreen on my new car is fine but I wanted to know how much a replacement would cost for insurance purposes. The telephone sales person took the registration and looked up the model. I was asked did I need it replacing now" and I answered yes. "That will be £950". I said OK thanks. I was then asked "did I want to book an appointment?". I said no thanks.... "but you said you needed it now" Yes but its too expensive, I'll look elsewhere. "If you book an appointment today you'll get 10% discount £855" No, I still think its too expensive and I'll look elsewhere "just before you go I'm authorised to offer you another 12% discount if you have it fixed today" making it £752" No thanks, I'll still look elsewhere. A staggering £200 reduction in just 3 minutes. Had I really been standing next to a vehicle with a shattered windscreen or a person a little more vulnerable I probably would have taken the first price.
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