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Everything posted by koshizee

  1. Coolio - Sorry guys I will just ignore the mail from now on lol. Thank you for your help guys )
  2. Hi guys, I have yet to receive an officially repsonse back from X4L after the email which i sent. Today, I received an email not from Harland but from a company called CRS, debt collection service. I don't know how to attach an image - it's asking me for a weblink. It states the following: We've been employed by Xercise 4 Less as your membership in arrears. As a result of this, our fees totaling #66.50 have been added. Therefore, your account balance now stands at #212.42. .... Yours sincerely For Credit Resolution Services Nick Bright Depty Collections Manager Please advise? Thanks.,
  3. Hi, Can you provide me with a link or software that I need to bounce back their email please? I have tried to download block sender - under chrome addon, I'm not having any luck with that addon.
  4. Exercise for Less have not responded back with my previous email. However, this morning, i got an email from Harland stating the following: We refer to our previous letter and note that you have not contacted us. You have now incurred a further £ 25.00 charge and are £ 73.98 in arrears. Under your Membership Agreement, you have promised to pay this debt. If you continue to refuse to honour that commitment, we will have no option but to take further steps to collect the outstanding balance. We want to help you resolve this situation but you must call us. Ignoring our letters is only resulting in further charges being added. Please call the HARLANDS HELPLINE on 01444 449033 to clear your arrears by Debit/Credit Card and reinstate your Direct Debit. If you are unable to clear your arrears in full then we may be able to help you but you must call us to discuss this. If you do not contact us by 11th February 2018 your balance of £ 145.92 will be passed to a Debt Recovery company who will add their fees to your account. Our telephone lines are open 8.00am to 8.00pm Monday to Friday and 09:00am to 12:00 on Saturday. We look forward to receiving your call. Yours sincerely ----------------------------------------------------------------------------------------------------------------------------------------- Shall I ignore this and wait for a reply back from X4L.
  5. This was from X4Less Membership Enquiries Head Office Head Office Xercise 4 Less Unit 1, Kirkstall Industrial Estate Kirkstall Road Leeds LS4 2AZ Via email.
  6. quick update; they have replied with the following via email: Good morning, Thank you for your email Unfortunately we will be unable to remove the charges applied as you have agreed to the terms and conditions of your membership in which advises you that if a payment is missed, you may incur an administration charge of £25.00. Kind regards, ---------- What is the best way to proceed from here?
  7. Thank you - I have sent them an email and I will keep you all posted, on the progress.
  8. Hi Slick, Please, can you proceed with the letter template? It's worth me trying this route if it fails, then to get my Mother to pay.
  9. Hi, I spoke to E4L representative and they have suggested either way if we stay or leave we will have to pay £25. They have said if you stay - You will have to pay £25 on top your entire contract over £100 or £25 admin fee and missed payment £11.99. I want to know - if we decide to cancel the DD, where do we stand and what do (Harland) have authority to do?
  10. Hi, I am planning to contact them this afternoon. In the meantime, i have received an email from Harland replying back to an email which I sent a week ago. ------------------------------------------------------------------------------------------------------------------------------------------- We thank you for your email. The charges that have recently been applied to your account have been done so in line with your membership Terms and Conditions. The amount of this charge is representative of the cost of the administration relating to your payment being returned unpaid. This includes collecting information from the bank, manually returning the payment, issuing a notice letter or email and dealing with any correspondence in relation to the payment from the member. Once each payment has been returned unpaid, a letter or email is issued detailing the charge, the reason it has been applied and when we will attempt recollection of the initial monthly amount and the additional amount. May we confirm, £25.00 is the amount deemed by our directors as representative of our costs in dealing with the administration involved with a missed or returned payment. Upon agreeing to the terms and Conditions of your membership, you have in turn agreed to these charges. Please contact our offices before the 20th January 2018 to avoid any further charges from being incurred. If you have any further questions please do not hesitate to contact us. We are sorry for any inconvenience that this may have caused. For all Enquiries Call Harlands : 01444 449033 () Quote Reference : xxxxxxx Office hours: Monday to Friday, 9am - 5pm ------------------------------------------------------------------------------------------------ I will see if i can get E4L to waive the admin fee if not I will get my father to cancel the DD immediately.
  11. Will do - Thanks a lot of guys for your priceless advice.
  12. Thank you guys for your detailed response. If my mother wanted to stay with E4L will she still need to pay the fine? If she rejoined would it be a new or an old contract? Seem like she still wants to use the gym as it was canceled accidentally. Is there anyway we can keep the DD without paying the admin fee?
  13. I am in urgently, need your help and advice guys. Me and my mother signed up to E4L around July last year which we have been using fine for past four months. my father noticed a strange direct debit leaving their joint account, which he didn't recognised so he cancelled it. This we later found out to be from Harland or E4L, £11.99. He cancelled this direct debit via bank and then mother got an email from them, stating the account is now in default. A £25 admin fee has been added alongside the month where the monthly payment has not been released. Additionally, my mother has not been well due to a heart condition so she not even had the chance to use their service around Nov/Dec. I contacted the harland team and mentioned that mother been in hospital and my father accidently cancelled the contract. They, however, would not accept this and persist in paying the £25 fine and a months membership, which we decline. We are OK to pay the monthly fee but not the fine. I believe my father, recently, went back to the bank to reinstate the direct debit. What is the best way on moving forward? Any advice will be appreciated thank you very much KoshiZee
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