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About Qash

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  1. Tomorrow we are partaking in mediation via telephone. I’ll let you know how it goes!
  2. Today I received a further letter from lawfistics with a copy of their form stipulating they would like to opt for mediation. Watch this space
  3. Thanks for the replies. Yes, £1100 - I fully agree, banger territory! However, with a change in circumstances, it was a car that was appealing for what we needed it for, plus with the garage's reputation on top of that - we thought it would be a safe purchase. Lesson well and truly learnt. The form has been sent off (recorded) and we have opted for mediation to see where that get us. Will keep you posted.
  4. Hi, I received a further letter today from the courts requesting I complete a Directions Questionnaire, or ideally chose mediation (which I am happy with). The defence is - There is no evidence because they refused any contact with us. I would of welcomed an arrangement where they had the car inspected. I am happy to mediate personally, but from the above, I doubt they will do so. I found their defence somewhat insulting too! Also the final paragraph - it isn't a poor decision (in some sense I suppose it is), but surely that can't change what's in black & w
  5. That didn’t work however I contacted autotrader and received the ad: THIS CAR WAS TAKEN IN PART EXCHANGE NOT MECHANICALLY CHECKED OR INSPECTED SOLD AS SEEN, no guarantee or warranty, HPi clear, 12mths MOT just done, some age related marks and stone chips, dent on pass rear wing see pictures, clean and tidy example, view and test drive before you buy, Air-Conditioning, Manual Air-Conditioning, Model 6000 CD/Radio, In Car Entertainment (Radio/CD), Electric Windows (Front), Air Bag Driver, Central locking, Power-Assisted Steering, Adjustable Steering Column/Wheel. White, clean example taken
  6. hi DX Once they submit their defence, am I right in assuming it is assessed and then some form of decision is made as to what to do next? Stu - I cannot for the life of me recall seeing sold as seen in the description on AutoTrader, nor do I have paperwork to stipulate such other than a receipt to confirm the amount paid, how and who to. On the day of purchasing, I messaged my friend to let the know of the car I had purchased and attempted to use the images/link on autotrader to let them read over, however the advert was immediately removed. Thanks for the links!
  7. Thanks Andy, I have read some advice on the consumer website on what happens etc, but at this point will the garage then write back with their reasons as to why they refuse to mediate/help and am I then given the option of pursuing further, or can I at least submit further evidence? On the initial claim, I put in as much as I could, but was restricted to how many words I wrote! I am hoping that my willingness to mediate helps me..
  8. Hi all, Just checking in with an update. I have submitted a claim via small claims and today have received an acknowledgement that the company wish to defend "all of the claim" and that they have 28 days to do so. I am curious to ascertain what will happen now? I expect they will hit me with "sold as seen", but again I've been informed this is a motion that cannot be pursued; is this true? I also anticipate an argument of the fact the car is high mileage and old, but again, who expects a car to die within less than 2 months?! Thanks all
  9. Finally spoke to Barclays! Manager states as it was ‘chip and pin’ it’s sold as seen?? I argued the toss of what’s the point in visa protection, to which he said I should of used PayPal?? Absolutely disgusted. Anyway, making an appointment with CAB this week to hopefully get help with the small claims. This is causing so much stress, even though fortunately it’s £1k
  10. Phoned bank today, expecting a call back tomorrow from a manager! In the mean time, are there any guides on processing small claims proceedings? Thanks
  11. Hi guys, Apologies for not replying, between Christmas and shifts life's been hectic (and obviously car issue) I sent my letter before court and received a response on the 4th of this month from their "law firm" one sentence telling me to refer back to their original letter - nothing will be done about it. They also got my registration wrong, very professional! I have been on at the bank numerous of times and I am hitting walls on this chargeback, the handlers do not understand what I am asking, when put through to some form of team leader I am immediately fobbed
  12. Thanks dx I contacted Barclays, twice! First person didn't understand what a chargeback was, I asked to speak to my local banking team who were somewhat helpful. They state it cannot be done as it was with a debit card, however if I had used my barclaycard then they could take action? I find this somewhat irritating as I honestly thought even on a debit card I was protected. I have the receipt from paying with my debit card and it was issued by WorldPay. I know from experience in my previous job as I have dealt with chargebacks (investigating moreso),
  13. Thanks guys - your words mean a lot! I have spoken to Consumer Protection today (joys of shift work!) and have advised I send a "letter before court". I have used their template online, however have had to change some wording as the garage have replied whereas the template states no response. Does anyone have any idea as to how long I am required to give the garage for a response? The letter states 30 days, to be honest I don't want to drag this out - but if 30 is the standard, then that's fine. - "to be honest I don't want to drag this out..", I am happy to proceed
  14. Thanks for the advice, I do plan on standing my ground for as long as possible! I will update consumer protection tomorrow, am I right in assuming this will go directly to a small claims now? I'm absolutely gutted, we used our savings to purchase the car in bid of making our circumstances better, which lasted a few days shy of two months. I was unfortunately naive to rely on their reviews. I also fail to understand how they can use the argument of it not being mechanically tested etc, say for arguments sake something dreadful happened with the car whilst it had
  15. Hi all, Just an update. I sent the letter off acting on my partners behalf (the registered keeper), however received one back stating they would not deal with someone who is not the keeper, so a new letter was sent signed by my partner. Letter received is from a lawfirm who specialises with the motor trade stating "This car was taken in part exchange not mechanically checked or inspected sold as seen You were therefore fully aware that you were purchasing a risk and that you were accepting that risk when you agreed to buy the car. That said, the vehicle w
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