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About kra

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  1. I do not understand how the DWP can refuse a copy of this recording in order for them to investigate. Sending a lba is something I am not able to do at the moment due to mental health. I can send lba but can not follow it with court action. It seems the only way I can take DWP to account is to hopefully pursue court at a later date as and when I am able to do so.... I was hoping for advice on how to make DWP treat this complaint with merit and actually investigate it without fobbing me off
  2. Sorry, can't help with your question. To go off on tangent - I have googled if council debts are included in bankruptcy, the quick info I got was that only some benefits payments are included. Maybe its possible that this debt is included in bankruptcy?
  3. Basically, if the person being complained about (data breach) is so confident that she did not cause a data breach, then she would give permission for me to send a copy of the telephone recording. She will not give me this permission. DWP have asked that I stop contacting them about this problem.
  4. I have sent a transcript of the recording, (many times) in addition to me offering a copy of recording (many times). DWP responded with derisory letter and special payment of £25 which was in respect of 3 different complaints, the data breach being one of them. I then find out in SAR audit trails that when interviewed about data breach complaint, the CEO staff denied data breach. DWP will not accept my copy of the telephone recording which is needed to uphold my complaint of data breach. DWP responded saying they can not accept this phone recording as trade union says they cant. I check with trade union this. DWP then responds to say their earlier response incorrect and it was only after the person who caused data breach went for trade union meeting - she now does not give any permission for me to share a copy of the recorded phone call. There are many inconsistencies in this complaint, mistruths, delays and implications (usual DWP tactics). Personal information / financial information was discussed with my father, a clear data breach - yet DWP will not accept my version of events, they are accepting their staff version of events. I have a telephone recording which will show their staffs version of events is incorrect and my version of events is correct and that a data breach did occur. DWP will not accept this call recording. They tell me to progress complaint to ICE, ICE can not deal with data breach complaint, so I asked whether they could deal with a complaint of maladministration surrounding how DWP handled my complaint and supposed investigation. Can DWP refuse to investigate? Can DWP staff refuse to give me permission to send recorded phone call to them?
  5. i am assuming your first vet gave you generic medicine as this is cheaper for you instead of branded vet medicine. your first vet says that the overdose was fine and not detrimental to your rabbit. if you have medical information (say from the second vet) to negate the response from your first vet then you could argue this and possibly request refund of second vets bills, refund / payment for second vets bills to come from your first vet? hope your rabbit has a speedy recovery
  6. I have tried to convince DWP that the recording is evidence. I have tried to do this through a lot of emails and telephone calls. DWP wrote to me today to ask that I stop contacting them in relation to this complaint. DWP are refusing to accept a copy of my recording as evidence of a data breach. From October, they replied with special payment team making payment in respect of the data breach £25, however, I find out from SAR audit notes that this was incorrect. THey simply implied this in an effort to thwart my complaint. From November (my escalated complaint) until February when they responded, they told me that they cant accept copy of recording based on advice from trade union consultation. I contact trade union about this. DWP then adjust their previous response to tell me it was incorrect, and that the person who made data breach does not give me permission to share a copy of the phone recording. Ive writted back to DWP (despite their requests that I no longer do so) telling them that if their colleague had nothing to hide then she would not have denied me permission to send phone call. DWP say I should now proceed to Independent Case Examiner, however, ICE can not investigate a data breach. DWP are obviously trying not to investigate my complaint and are using various tactics to disuade me from complaining. (this is consistent with other complaints).
  7. Update from DWP earlier: My understanding is that as I did not say to the person that the call was recorded (even though DWP have been previously aware all calls are recorded automatically) then the person who was recorded needs to give permission for me to share a copy of the call with DWP? Is this right? Does she need to give permission for me to share a copy of call recording? The DWP CEO staff has said that she does not give permission for me to share a copy of the call recording which kind of speaks volumes in itself. If she had nothing to hide, then she would not have denied me permission to send DWP recording. How can I make DWP investigate this? In their earlier reply to me, they told me the following: I now ask you to cease emailing DWP OCU Team 4 and DWP OCU Team 2 as we cannot help you and have nothing further to add on the matter. There is also no further need for you to contact my team by telephone. Any further correspondence received from you may be acknowledged but not responded to by us. A date breach occurred. That data breach complaint has in my opinion been attempted to be brushed under the carpet by DWP in their delays to my complaint (needed constant chasing up), several instances of implications or ambiguous wording in responses, failing to investigate. I simply want DWP to acknowledge that a data breach occurred (as per my recorded phone call) and to place safeguards so that this will not happen again to other people.
  8. October 3rd 2017, I inform DWP of a data breach which occurred during a phone call from their CEO office. DWP asked my dad security questions (he gave his answers) and blindly accepted these answers despite them being different from mine. They then disclosed personal information to my dad, that my complaint from a few years ago had not been upheld. This is a data breach. DWP will not investigate this data breach (despite me offering them copy of telephone recording on several occasions). It has taken DWP from 3rd October 2017 until February 2018 to let me know that they are not upholding my complaint and that following consultation from trade union that they can not accept a copy of my telephone recording as evidence. Can the trade union say to DWP that they can not accept a copy of my evidence? What basis can the trade union say this?
  9. I am not so sure if there are files in head office as you say, I've seen in SAR audit trails that crt tier 1 suggested to tier 2 that there be a dedicated person to deal with my complaints. (There are many complaints as I intend to document most instances of maladministration, also each complaint usually leads to tangents of comlpaints). I have asked union for the info and they are in communication with me (they haven't ignored). They have contacted DWP to find out who informed them of this. - Cynically, i suspect its just the usual DWP mistruths. I've offered copy of call to ICO, am still waiting for their response. My main objective (other than getting complaints answered) is to get DWP to remove the phone number from their systems. It seems that they do not have the ability to do this properly, failing each time they say they will. edit - I have dedicated person at CRT tier 1 who deals with my complaints. This person often mitigates complaints before they have chance to arise, examples being obtaining my backdated fit notes from JC because JC say they dont know where to send and they be placed in bin at end of month. Tier 1 CRT person goes above and beyond her role as complaints manager, often helping me. In 2015 the same person dealt with my removal of number requests, (repeatedly) and i've noticed in sar audit trail ever since, she has written "do not call" or "no phone contact" etc on all HOTT templates for internal use. But as usual, DWP ignore this, time delay for answer, when answered it is derisory answer and also mistruths etc. I cant change number as its parents number, they have had it for longer than ive been alive. I also do not want calls based upon my parents to not be disturbed, but primarily because each and every day is a constant battle against my mental health and phone calls do not help this situation.
  10. i have an abundance of documents over several years showing maladministration and lies. i've not published them as yet, but intend to. hi, do you have any updates? If you are going to job centre to claim JSA, maybe ask to see disability advisor in a private room (i found this somewhat helped for me)
  11. I have reported to ICO and also offered them a copy of the recording. I have parliamentary ombudsman papers for earlier matter and am hoping to raise entirety of my complaint through them also. Many complaints have been sent. The most serious complaint could be any from the following: 1. In 2011 a complaint was ignored for several months of non payment. DWP refused to answer my letters of concern and European Court ruling saying I should be declared as habitual resident upon my return to UK. Eventually concern answered by an area manager who agreed with court ruling (and he put this in writing). DWP then asked me for further details which I couldn't provide (bank statements) - they ignored a letter (stamped by Job Centre) stating that I was made bankrupt, therefore no assests nor bank accounts. Non payment, complaint ongoing, finally someone in DWP is communicating with me via email (during last few weeks) and I see from a recent SAR that paperwork from 2011 has been retrieved (despite DWP saying doesn't exist, 14 month retention) 2. In 2015 a claim for ESA was made. This was not paid despite me making several phone calls. DWP failed to respond to my complaint with full information, they simply responded with my medical certificate was not dated to any claim. After several emails and SAR, in 2017 I found out that the reason they did not pay was that my certificate was dated some 2 weeks after the initial date of my claim. My GP provides me with backdated certificate in 2017 for 2015, DWP then rely on the excuse that I am out of time. I escalated this to ICE who said they don't investigate benefit decisions. I then requested ICE reconsider this from the actions shown by DWP and their failing to provide me with reasons around the time of the claim as to non payment. 3. First Work Capability Assessment - I made a complaint that lies were told. Second Work Capability Assessment, I requested that it be recorded, only a partial recording was made. Mandatory Reconsiderations not taken into account, I find out later that I needed to use the words "mandatory reconsideration" despite it being obvious in my complaint that it was MR. 4. Being told to go to job centre as claim for ESA stopped, I responded I couldn't do this, however I tried. On one occasion having mental breakdown in JC and crying, panic attack etc. Even after this extreme I still had to go to JC although saw disability advisor there who used private room as she could also see that I struggle. This not taken into consideration with their ESA WCA decision. 5. Requesting that they remove my phone number as there is only certain times of the day (if at all) I can manage phone calls. They failed to do this in 2015 so I made request using data protection act, they stated number removed. I then received further so made request again using data protection act in addition to the equality act, (based upon reasonable adjustment for mental health). They said they remove number (again). and failed again. I then mentioned that I see no other way than court action and to report to police for harassment. They said they would remove the number (again). 2 years later in 2017 they phone the number, the call should not have been made, also during the call a data breach occurred in that DWP CEO asked my dad security questions to which he answered, and then my complaint was told to my dad. My dad has same name as me, but different date of birth and NI number. 6. Requesting SAR in relation to 2011 complaint, ignored requests in 2011 and 2012. A few repeated requests were made in 2014 onwards, was told no data exists due to data retention policy. In 2016, 2 documents were sent to me in relation to 2011. In 2018 from a recent SAR, I see another new document from 2012 which has a stamp on it saying something like "Appeal - Do not destroy until 2016" 7. My initial first claim with them in 2009 was paid in 2011 (during the time of my 2011 complaint) 8. Requesting change of job centre because of mental breakdown at one job centre, I was told this is not possible. I was also told that "all job centres are the same anyway" - I took this attitude to not take into account my mental health which I explained, also a rude call so complaint made probably a silly response received from ceo office (As are most of their other responses) 9. Complaints escalated to CEO are often ignored and require phone calls to tier 1 complaints and emails in order to chase up a response. When a response is given it is usually (if not all responses) dismissive, fails to fully understand complaint, makes false assumptions and also states incorrect information, sometimes silly information telling me that I have been in a country recently - which I have never been to, and was not abroad during the times they refer - irrelevant, showing complete misunderstanding of the complaint. 10. Being told incorrect information on several occasions, (the same incorrect information), such incorrect information told to me also by tier 1 Complaints Manager, requested that such incorrect information told could be taken into account in relation to non payment of benefit decision. Also, a few other certificates from my doctor were given and claims not paid. Above answers your questions about why a long period and how serious the complaints have been. I can not answer how many complaints have been submitted, but usually a complaint would lead to a tangent of a new complaint/s. Yes, government departments are required to conduct security tests and they did ask questions. My dad answered the phone, he has same name but all different other data. The CEO staff just blindly took this data and then started to tell my dad about my 2011 complaint not being upheld, it was sent to special payments team but they award zero as they find no maladministration. (actually, she didn't say that, that was the main outcome or purpose of the call) what she did say after security questions that my complaint has not been upheld and revealed further information. My dad said she would need to speak to me, I took the call and was told immediately about the 2011 complaint. I then asked why the call had been made and explained my previous attempts at getting them to stop using the phone number, she just said she didn't know and apologised. I then asked why she divulged personal information to my father, her reply was that no personal information was disclosed. I said I disagree, especially as this was also financial information. There was no response to this, so I said I am just going to end this call now. In response to my complaint of data breach, this week DWP final response was that they can't accept a copy of my phone recording as the trade union has told them this can not be done. They don't uphold my complaint of data breach. Since I escalated the complaint for final response, it took nearly 3 months for a reply, despite my constant reminders. I
  12. mrpopperspenguins, im saddened to read your post. i have been through 3 such assessments, the first I considered lies to be told. So, the second assessment I have asked for it to be recorded. They only did a partial recording. So the third assessment i've just had, they have done a full recording. I can only suggest that for your future assessments you notify them that you wish for it to be recorded in full. Then you can rely on something to complain if there are differences between the oral recording and the written report. Good luck with your appeal.
  13. unfortunately its parents number and despite them being asked to remove it 2 years ago, then quoting data protection to ask them to remove it, then quoting equality act and mentioning my mental health in an attempt to remove it, then me sending them a letter claiming harassment, they apologise and say they remove the number. then 2 years later they call me, also they make data breach. can the trade union be allowed to tell DWP not to accept a copy of my call?
  14. I have a final response letter from them which says they are taking their colleagues word as truth over mine and that they cant investigate and listen to a copy of my phone recording as the trade union says they should not do this. So trade union is preventing my complaint from being investigated. I do not wish to start legal action as its more stress and worry and hoping to receive advice here which I can use, so DWP will be forced to investigate.
  15. i have a truecall box from this site, its great. but just so you know - DWP have recently told me that they can not listen to a copy of my call recording because their trade union has told them its not allowed.
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