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About JHA

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  1. I don't disbelieve them at all about the stock, I understand it happens. I've tried a Pixel 2, that one fell on deaf ears, I'm working my way down. The near earbuds would be excellent, I can always ask, they can only say no. Haha. That's no issue, I appreciate your help throughout and providing me with CEO email, as I believe that is the way the escalation team got in touch with me.
  2. I am currently today waiting for my device to arrive today by UKMail after 25 days of waiting since I sent my phone. I finally was contacted by someone outside of the customer support team and in the escalation team this morning, where she offered me £20 Google Play Credit as a compensation gift, I said that in the nicest respects, I don't spend money on the Google Play store as you can't use it on devices or stuff like that only downloadable items. Plus, I've already been given £20 credit so it would have made it £40 in total. I questioned if there was anything else th
  3. UPDATE: As of today, I have heard nothing from the CEO email that I emailed to on Thursday. I still have no reply from grievence and no update from people that I am communicating with on the customer support. I have called them again on Saturday to provide me with an update. This is where some fun information was bought to my attention. The staff member I spoke to on Saturday has realised the tracking number I have on my parcel I sent and the one that they have for me are different. This is where they reckon the issue lays. They said that they have escalated this case to a "tier 3" issue
  4. Everyone that I have spoken to so far, whether that be on live chat or on the phone has been lovely and very willing to help. Although, it's the matter of getting no definative answer from them that has been the unfortunate and fustrating part of the entire process. We will see how they go from here onwards.
  5. Excellent, thank you for this! Shame that this hasn't only happened to just me.
  6. I actually bought the device originally around this time last year, but through Carphone Warehouse. But for this return for a replacment, I have specifically dealt with Google rather than going through Carphone Warehouse, as the device is still under warranty from Google. I also have had previous bad experience with Carphone Warehouse, so I subsequently went straight through Google in this instance. I haven't had to pay anything out to Google at all. I'm simply just sent my device to them to replace, but they've since lost it they told me.
  7. Hello, I am looking for some advice if possible regarding an issue that I have with them about a phone that I have returned to them to get replaced under warranty. On the 27th September, I returned my Google Pixel device back to Google's warehouse, using UPS shipping labels provided to me via their customer support live chat. This shipping method provided me with a tracking number so I could find out when it arrived. Great! The phone was delivered to Google's warehouse in Germany on the 29th September. A few days after I knew it had arrived at the warehouse, I go
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