Hi ericsbrother:
Many thanks for your input.
After having another look on their parcel booking site, there is a 'I have read and agree to the Prohibited items and Compensation exclusions list' tick box, which must be ticked before continuing, but after the details of the shipment have been input....So I guess I am up that creek that i can't remember the name of, without a paddle.
Ref sending the item back to the retailer, they have been fantastic & I have nothing but good things to say about them, they even sent me pictures of the packaging before it was despatched & pic