HSBC Mortgage Repayment Protector
I recently submitted a PPI claim via Resolver to HSBC.
I received a letter within the 8 week time frame to say that their 'completed searches found NO EVIDENCE to confirm Payment Protection Insurance was attached to any products held with HSBC'.
I was surprised at this as I had given them as much detail as possible without being able to give them a policy number.
Not satisfied, I called HSBC direct and started a new process giving them the same detail as I had listed in the Resolver claim.
Within 3 weeks I received a letter saying I had taken out Mortgage Payment Protector and they supplied the policy number and the start date (30th May 2003).
I now have the information I need to pursue a claim based on the fact at the time I took out the Mortgage Payment Protector I was self employed. I do not have a copy of the policy but understand certain policies were not suitable for the self employed
- please can anyone confirm this and should I claim anyway?
As a side note, the two letters I received from HSBC both have the same HSBC reference number.
I wonder how many people they just fob off with a letter in this way....
Thanks in advance for any advice given.