We have an update on this. The District Judge has upheld the Judgement, so it still stands. that was a relief!

Hi, I had a loan with Egg which was defaulted last year and passed onto Capquest. I set up an arrangment with them to pay £100 per month which I have been doing each and every month. I have just had a call at work asking me all kinds of personal details and wanting to know about my financial status, type of car, how much I earn etc. When I told him what I was on he obviously did not believe me and has asked me to prove it with my P60. He gave me 'til tuesday to produce it. I have no idea where it is....have asked for a duplicate to be produced. Now I feel a fool, shouldn't have talked to him on the phone at work. If the £100 was acceptable 6/7 months ago, why is it not now? I dont want to get into those type of calls with colleagues able to hear me in the office. I am serious about paying this debt off, but £100 is all I can afford to pay them. When I have more free cash I will pay extra, but not until then. The bloke was very rude and abrupt, I would expect that if I had missed payments, but have not. The call was at 8:30 and has really crapped on my day as now I'm well vexed about the situation. Just as I thought I had gained control over things again. If they come on the phone and are a**holes I am not prepared to negotiate a higher payment with them purely and simply because they are a**holes. Notice about harrasment over the phone is going out in the post tonight, instead of my P60!!!! Just needed to let off the steam...

Awaiting decision from District Judge re their defence and my request for Judgement. Their defence was faxed to court on the 29th December 2006, however, our request was hand delivered to the Court on the 28th December 2006. It looks like they are asking for the Judgement to be set aside. However, DG said offer still stood. Just not sure I want the Judgement set aside - they have had ample time to respond to the claim, IMHO. Ady

We filed our judgement several days after the alloted time to them to reply and almost a week after Judgement had been entered we received a letter from DG offering the initial request. I called them as Judgement had been filed and was told that this was done inappropriately. She said that their defence had been filed. The Court told me that it had indeed been filed, but after we had requested Judgement. It is my opinion that they should have filed it earlier! Sent them a fax politely, but firmly, asking them to pay the judgement amount in cash and informing them that I would like to collect it from my local branch TODAY. I smell yet another delaying mechanism here. I have asked they call me back between 11 and 12 today to discuss how they are going to pay. If they dont then its off to court to apply for a warrent of execution. Can a Judgement be inappropriately filed if it is doen after the time the Defendant has to reply? Can they blame Christmas post? I asked the Court and they told me that they can file defence via fax, so I guess not. Any comments? Ady

Finally recieved my list of charges for the Plan totalling £1681. Some of the charges are £10 for an arrears letter and £10 for a failed direct debit can I claim these back as well as they are less than the £12 charge that seems to be floating around as a suggested level. I dont want to confuse matters, and the £10 charges total up to £80 I feel its not worth the claim being thrown out for the sake of £80. Your thoughts please, prelim is waiting to be sent off asap. AdyB

Hi, Sent off my SAR on the 18th July 2006. Got no reply, so sent off the 7 day "give me my info or I'll ask the Court to tell you to do it" letter just before Christmas and have just recieved a letter stating that they are "in the process of retrieving the relevant information, which will be sent to you within the next 40 calendar days" Firstly, this complaint is being raised with the information commissioner, as they had 40 days from 17th July 2006, not December. Not a good start. I had 2 accounts with Egg, both of which defaulted this time last year, one I settled (with a discount) with the DCA (Capquest) the other account is still being paid off at £100 per month it is also with Capquest. Some of what I owe is made up of unlawful charges, just not sure how much. I also have no problem with them sending the money to the DCA, infact that is what I would want them to do as I want this matter sorted as soon as possible. My question is, as I have defaulted the accounts, can they make a counterclaim for the amount still outstanding even though I am 10 months into an arrangement with the DCA? What about the other account that I paid off with a 20% discount on the balance? Will this amount still show as owing on their records? Cheers and Happy New Year, Adyb

Hi, When I receive my statements there is always a seperate charges breakdown that gives you notice of the charges that will be deducted from the account and when. These charges are usually listed on statements as "total charges", but will not appear on your statements until the next one is generated. (if you have monthly statements). Hope this helps, Adyb

Those figures seem to be related to personal accounts. HSBC charge £4 per day on business accounts for being overdrawn over your limit. £4 a day, what a total and utter rip off. total charges for business accounts includes account service charges and transaction charges. You need to check the charges page of your statements for a breakdown.

Looking at the statements I receive for my company, the charges sheet states the following: total of activity charges ........ 1.00 account fee .........................3.00 Overdraft fee .....................84.00 =========================== total charges ....................88.00 The upshot is that total charges are a total of legit charges they make, ie transaction charges and account maintenance charges plus charges for others it bounced items, overdraft charges etc. You cannot just add up the total charges and expect to get that back. It isn't going to happen. In my opinion, the activity charges and account fees seem reasonable, infact they are charges for providing the relevant services. It look to me that if these repesent a figure close to their actual cost for providing the services then the additional charges for bouncing itmes etc. are way over the top. thoughts anyone?

Thanks for the info Kate, it is broadly in line with what I was thinking. When we opened the account,we knew about the £3 service charge per month and 60 odd pence per manual transaction. These charges make sense to me and seem reasonable, so I was not going to include them. My greivence is the £4 per day which they apply regardless of the amount you are overdrawn by. No doubt I'll tot it all up tonight and have a really rubbish nights sleep worrying about how much they have ripped me off by... AdyB

Hello people, Just thought I'd throw this one in to the mixing pot. My limited company has a business current account with the HSBC. They currently charge at a rate of £4 per day if you are over your agreed limit. That's £28 per week and can be as high as £124 per month. On top of that they charge overdraft interest. I don't want to argue about the interest rate as I feel that it is justifiable, afterall I am overdrawn. The thing that annoys me the most is their interest plus the £4 per day amount to a serious amount of money each month. There is a trickle of cash coming into this account as when I found this out I moved my main account elsewhere. The charges ofer the past 11 months have all but consumed every penny I have paid into the account over the last 11 months. To stop these charges accruing any further I have arranged a managed loan to pay off the remaining balance. I would have done this sooner, but due to personal circumstances I did not feel that I could face them to discuss the necessary arrangements. There is no need to request a copy of the statements, as we have them all filed at the office. I am totalling them up tonight, but only the overdraft fees and/or bounced item fees. Not their standard business tariff or per item charges. Am I being too fair with the bank, or should I just go for the whole lot? Your comments please....

I re-drafted their declaration so that it now reads: Our ref: XXXXXX 4 August 2006 Mr adyb With reference to my complaint against the bank dated 1st August 2006 and my account number XXXXX XXXXX I accept the sum of £880.00 in full and final settlement of this particular complaint against the bank and without prejudice to any further complaints relating to other accounts I have held with the bank. Signed---------------------------- Date---------------------------------- Mr adyb Any thoughts? Adyb

It's arrived! Yesterday I received their (what must be a standard letter by now) offer of a full and final settlement, without prejudice. They stated that it is a commercial decision as the costs associated with progressing to Court and management time blah blah blah... The problem I have is that the offer is full and final. I have two other claims in progress with FirstDirect on two different accounts. The declaration that they expect me to sign does not state which complaint this is for. Should I redraft their declaration so that it is more specific by detailing my account number? What's the consensus on this? Cheers, Adyb

Hi, Not even a standard letter reply to my Preliminary request for repayment! The cheek of it! Their first lot of 14 days expires today and I have not had anything in the post which has already come and gone. LBA is now written and going off in the post today. Bring it on. Adyb

Just managed to total up my overdraft, excess overdraft, and returned item fees and was not too shocked to discover that it totals some £880. Prelim is going in the post today/tomorrow I'll keep you all informed of progress. Adyb