Hi Have spoken to Aviva again today who have made more excuses even though they have had instructions from Ombudsman to settle, their staff are rude and and unhelpful and Aviva should not be able to act this way, the should be part of a formal investigation, they always have excuses for their actions and do not have any respect and again reported them to the Ombudsman after the recent Ombudsman decision. This is disgusting and Aviva should not be able to treat customers this way

If Aviava had been able to answer my questions and dealt with my case to my satisfaction I would have not needed to take my complaint to the Ombudsman, Surely it would have cost Aviva money to allow this to go to the Ombudsman and now after the Ombudsman has agreed with me and have told Aviva to compensate me, Aviva have now to pay twice. What a shambles Aviva get you act together.

I thought that Aviva monitor this forum, I guess not, or do they not really care ? I think the do not really care, this seems to be the norm with Aviva as they have admitted to a further mistake with the amount in my pension pot, no apology just another mistake by them. Ombudsman here me come .

Default Aviva - had a pension they havent a clue what they are doing!! HI Had a pensions with Aviva when I wanted to transfer I was told fund was £2K, when requested transfer was told information was in-correct and should be £36K, got my 3rd party IFA to check and was confirmed as £36K, after about to date 15 phone calls still have no conclusion from Aviva, apart from speaking to 3 different depts who were all very abrupt and eventually got a phone callicon to say pension pot was in fact only £2K, No apologies no nothing, in fact consider all people who I spoke to to be abrupt and totally unhelpful and got the impression that they had a mistake but nobody was man enough to own up, eventually got a letter after making formal complaint, which did not offer any apology or reason for the error apart from " human error ". Have taken this up with Ombudsmanicon as Aviva do not really care. They have offered measly compensation, but this does not even cover my time and disappointment Has anybody else had the same problem. Especially as they had confirmed an in-correct figure to me and a third party. Has anybody else had this problem ?

HI Had a pensions with Aviva when I wanted to transfer I was told fund was £2K, when requested transfer was told information was in-correct and should be £36K, got my 3rd party IFA to check and was confirmed as £36K, after about to date 15 phone calls still have no conclusion from Aviva, apart from speaking to 3 different depts who were all very abrupt and eventually got a phone call to say pension pot was in fact only £2K, No apologies no nothing, in fact consider all people who I spoke to to be abrupt and totally unhelpful and got the impression that they had a mistake but nobody was man enough to own up, eventually got a letter after making formal complaint, which did not offer any apology or reason for the error apart from " human error ". Have taken this up with Ombudsman as Aviva do not really care. They have offered measly compensation, but this does not even cover my time and disappointment Has anybody else had the same problem. Especially as they had confirmed an in-correct figure to me and a third party. Has anybody else had this problem ?