Of course they are not going to get many reports on the issue - it requires people to say, 'yes' to the work being carried out for it to be properly recorded and considering they are going to charge you more than the cost of replacing, most will say 'no' so the only thing that would be reported instead would be the 'uneconomical to repair' part of the report - just like you experienced already Fingers crossed you find others and can collectively get something done or at least highlight you are not the first and probably won't be the last

Have found two other people on facebook complaining about the same problem of a cracked drum - might be worth getting together with them over the experience.... I can't share a link, but if you type in "bosch washing machine cracked drum" in Facebooks search and then select, 'posts', you'll find others with your issue.... July and Aug last year and feb this year - so could be a design issue if you find enough evidence that you all haven't been mistreating your machines

Hi - update: I've just had the following message through from ebay: I’m sorry to hear your transaction didn't go as smoothly as expected. After looking into your case, it appears that we granted your appeal. Since the case was not closed, the seller is no longer accountable for the reported transaction. As such, once a case has been closed, it can't be reopened or appealed. If you have not done so already, I strongly suggest you contact your seller to explain what’s happened and try to work things out with them, as often issues like this can be resolved quickly over the telephone. You can request the seller's telephone information by selecting Find contact information at the link below xxxxxx We'll send you an automatic email with the seller's contact details. At the same time, we'll also send the seller your contact details. We provide them with these details as we feel this maintains trust and fairness on eBay if members are aware that another member has requested their contact information. In the event that you and the buyer agreed for a refund once you received the item, you can send their refund through send money tab in PayPal. Here's how to send money to anyone: 1. Log in to your account at paypal 2. Click the "Send Money" tab. 3. Choose " I'm paying for goods or services" or "I'm sending money to family or friends". 4. Enter the relevant information and click "Continue". 5. Review details including the "Source of Funds". If the payment that you're sending exceeds the amount of funds in your PayPal account, you can click "More Funding Options" to change the source of funds for the payment. 6. Click "Send payment" to complete the payment. To change any information, click "Edit". Please note: If you edit your payment details, the funding source will return to the default method of payment. The recipient will receive an email announcing the payment. The email contains a link. After clicking on the link, the recipient can log into PayPal or sign up for a new account. If the recipient doesn't have an account, they will need to open one to receive the payment. I hope this is helpful and wish you all the best on eBay in the future. Kind regards, _________________ I'm confused now again as I'm the seller. The buyer hasn't contacted me since he lost the case other than via ebay messaging service to tell me that I was a horrid person and the whole experience was horrid (because he lost and clearly had no intention to send the item back!) and that they were now sending the item to the courier and included a receipt showing that something was sent. I've not had any contact with them since. But the item was at least sent back. I raised the question with ebay about how to refund once case is closed at the same time as I posted in here (but before I got a response from in here) and the above response is what I received a few hours ago. I am the seller, so why would I want my own details? And considering their earlier email, should I wait until the buyer prompts ebay or should I continue to assume ebay has taken care of it all seeing as this is what was said in the first email from them and them knowingly creating confusion and openly said they messed up and so apologised afterwards that they would take care - which is how I got the first email.... I am starting to think let sleeping dogs lie.... but I also want to do the right thing and hope they are not out of pocket. Confused.

thank you

but what if they've then decided to return the item now the case is closed..... ? I'm expecting them to take the funds again from me - hence my head scratch and I'm trying not to dip into it because I simply can't afford to find a bulk sum...

I had a bit of a battle as I think I narrowly missed being a victim of the 'refund spoof' but because I fought hard and won my appeal against the buyer who initially opened and won a 'Returns Case', I successfully got it reversed and they sent me the following message and I'm not sure how to interpret: ""We've reviewed your concerns and have reversed the outcome of the case. You don't need to take any additional action to reimburse eBay for the refund paid to the buyer, and eBay will make no further attempts to seek reimbursement from you. Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed. If you have other questions, please contact us. You can reach us by going to the eBay website and clicking "Help & Contact" in the upper right corner and then selecting "Contact eBay." Thanks, eBay""" Exactly what do they mean by their first line as they did actually return back to my account funds equal to the value of the sale - and if they are not coming back to me for reimbursement, who is going to pay the buyer who has since returned the item to the delivery company for insurance reasons but only AFTER ebay reversed it's decision against them? And if ebay isn't going to come back to me to take the refund and I can't refund because the option has gone since they've closed the case, How comes the buyer's out of pocket as this doesn't sit well with me either All really confusing. Although to be fair to ebay and the buyer - the buyer was acting rather 'oddily' as if they knew exactly how to play the Refund spoof and thankfully I followed the advice of others and checked with ebay at every aspect and I believe ebay did say they would be investigating the buyer further as they felt something was not right either. If anyone could shed some light on how ebay works once a Returns Case has been reversed and what their first line actually means, I'd be less confused Thanks in advance.

Got a similar case of buyer asking for refund and refusing to send the item back - only ebay refunded before I got the item back AND most of the Literature I received from ebay tells me to refund even before I get the item back - which I didn't and they still took the money from my account and refunded on my behalf! Luckily I had asked the buyer to return the item to an address and send me certificate / proof of posting before I will refund - which means ebay wasn't supposed to as it contradicts their own T&Cs policy!! Ebay have now retracted the buyer's claim, issued me a refund of the listing fees and apologised and will be getting my funds back from the buyer and will hold it until they return the item or 30 days. If you followed their advice and refunded before you got the goods back, then raise a case - show them where you followed their advice and that the days have lapsed since buyer returned item and ask them to provide you proof of the buyer's claim and where you said (assuming you are a private seller and sold it as Auction not Buy It Now) they could keep the item. You should be protected by their money back guarantee scheme. And when you chat to ebay -= always do it via their chat online help as they send you transcribe after - makes it harder for them to deny they didn't tell you what to do They will pay you back if you can prove you followed their T&Cs but the buyer hasn't and they will then simply collect the money themselves from the buyer at a later date.

I've just had this issue with ebay and it's been a steep learning curve. Won't help you here, but will for future and you might still be able to salvage something: I) you should send any items that are of high value with the appropriate postage costs which means if it is damaged in transit, then you can legitimately raise a case with Royal Mail and ask buyer to return it to Freepost Royal Mail Customer Services with your reference number and not back to you. Ebay rules are: the buyer has to send the item to where you tell them - which means they do not have to send it back to you. put in writing to the buyer to send it to the address Royal mail gives you, quote reference and ask for a photo of Proof of Posting / certificate of posting to be sent back via ebay before you will refund. (check out your rights of compensation with Royal Mail as long as you have some form of proof of posting with them - ie the receipt - you could still start the claim although they don't like it being sent back to you first....) 2) Inform ebay about the buyer reporting the item as damaged as soon as the buyer informs you. Do this via the 'chat online help' as they will send you a transcript of your conversation - comes in handy when they contradict themselves later on ( always talk to ebay even in follow up and voice your concern that the damage looks like it was done on opening if you suspect that was the case. They will advise what to do as it could be that buyer has done this before and is therefore in breach of behaviour) 3) When in the chat online help, confirm that ebay won't pay the refund to the buyer until the item is with Royal Mail and ask what if Royal Mail confirm that damage was done on opening / post delivery? If they confirm they won't pay if Royal Mail confirms item is damaged post delivery, you will then need to pop this on a message to the buyer too - nicely of course. In your case, if Royal Mail confirms post delivery damage then you can let ebay know as you should be covered by 'their money back guarantee' which means they've allowed a buyer to return an item and forced "payment under protest" from the seller. Ebay' T&Cs means its your responsibility until the item is in the buyers hands - so if damaged in post, they expect you to have adequate insurance and to seek compensation from the courier. If the courier confirms and proves beyond doubt that it was done post delivery, then you have kept to your description and therefore the buyer must pay. Another little interesting info I picked up but haven't used myself yet: Their T&Cs do not trump the Consumer Rights Act 2015 when you are a private seller - which is basically 'buyer beware' - unless you sell an item as 'Buy Now', in which case the item will be treated as if you are a trader masquerading as a private seller. even if you have a person who wants to buy an item at a knock down price, or you want to end the sale, never go for the 'buy it now ' option and just have the buyer at the ready to make first bid before you close the sale after their bid, which means you are still protected more Ebay and the law try to assume that neither side will be left out of pocket, but assumes that you will take all reasonable steps to protect yourself too - hence why they advise you use the correct posting method which will cover your costs. 1) find your receipt and check what you can claim up to, - if you can't find it but know when&where you bought it and it was on your bank card, ask the Post office for Freedom Of Information to supply you with copy of the info for proof of purchase (costs about £10) 2) open a claim immediately with the Royal Mail. 3) inform ebay that you are opening a claim and what to do if they say it's post delivery damage as you believe from the photo's this is the case 4) fingers crossed Royal Mail says yes it is damage while with them and they will pay up or they say it's provable post delivery damage and inform ebay accordingly - via the chat online help and quote earlier transcribes if required. Good luck - not all is lost.