Jump to content

charliehorse99

Registered Users

Change your profile picture
  • Content Count

    13
  • Joined

  • Last visited

Community Reputation

1 Neutral

About charliehorse99

  • Rank
    Basic Account Holder
  1. Good news! Came home to find a letter on the mat. Sending a letter to Lidl CEO seems to have done the trick. It was handled by a Laura Johnston on his behalf. The parking charge has been cancelled. Thanks to everyone that gave me advice. Appreciate it.
  2. Any advice on the above would be appreciated - postal service with upcoming Easter weekend will make timing tighter. I have been reading other Athena related posts here. Am I right in thinking they are a member of IPC and therefore use IAS? Does this mean I should be appealing and asking for an IAS code, or is it best not appealing at all? Thanks.
  3. Appeal date is coming up assuming 21 days after issue date is any day and not working days, which would make appeal date the 19th. I would say Lidl have not had a chance to respond to my letter yet, was sent on the 6th via first class. Should I start thinking about sending the appeal to Athena? Of what I've read, they seem to refuse whatever material you put in the letter, so content is not all that important as long as I recieve a POPLA code and keep the ball rolling correct? Many thanks.
  4. Cheers Eric, Yes I've read copious threads on this now. There is a healthy number of Athena ANPR Ltd related successes on money saving expert site who have had their PCN cancelled by emailing the CEO. I will get on putting pen to paper for this letter. The CEO appears to now be a Mr Christian Hartnagel. His email address is in a fair few threads on pepipoo, however finding an actual postal address for him is proving to be difficult. Can I assume he resides at head office? I have head offices address as: Lidl UK GmbH 19 Worple Road Wimbledon London SW19 4JS.
  5. Sorry, the email was sent before I received that advice (it was sent late on Monday). Do I ignore this email? (they have no details that link this email to the incident), or do I respond to it instructing them not to pass on any details? And as a next step should I send them a letter, mentioning the illegal signage and instructing them to get Athena to cancel the ticket? Do I need to be careful of any pitfalls (which I appear prone to ) when wording the letter? Your advice is appreciated.
  6. I've received a response from Lidl, I intentionally left out personal details, dates, reg numbers or any personal information at all when composing the email to Lidl stating how disgusted I was about their parking tactics, and that I was willing to put my opinion all over their social media channels. This is the response I received today: Dear XXXXXXXXXX Re: Parking Charge Thank you for contacting us regarding the above. The most efficient way to appeal your parking charge is to do so with the Car Park Management company direct. Details of how to do this will be on the parking charge notice you have received. If you still wish for us to do this on your behalf, we kindly request the following: · Permission to pass your details to our Car Park Management Company for appeal* · A receipt, this may be for the date of the contravention or prior visits. Please note for Data Protection reasons, we cannot accept bank statements as proof of shopping, any bank statements sent in to us will be deleted from our system. · The Parking Charge Notice Number · Your Vehicle Registration Number * In order to quickly resolve your request, we would like to pass your details to our Car Park Management Company so they can get in touch with you directly regarding your appeal. As the company who manage our car park, they will be able to assist you further with this. For Data Protection reasons, we need your permission to do this. Please let us know if you agree with the transfer of your details? Please send these details direct to the address below, quoting your reference or reply directly to this email (without deleting the subject line): Customer Service Department Lidl UK Tailend Farm Deans Road Livingston EH54 8SE We hope that this matter is brought to a speedy and efficient conclusion. Thank you for taking the time to contact us. Yours sincerely, For and on behalf of Lidl UK GmbH Chantelle Paton Customer Service [T] + 44 (0) 370 444 1234 / 0800 977 7766 [E] XXXXXXXXXX Follow us on Facebook, Twitter and Instagram.
  7. Ah, makes sense. The email was sent yesterday, should I just re-iterate and send a postal version? Or should I leave it as it is now that it has been sent? Also is there anything I should be doing in the meantime? Should I be appealing to Athena and requesting a POPLA code? Many thanks.
  8. Cheers Oddfellow. I'll try and get an email together, alternatively I can go talk to the manager face to face when I go there tonight to photograph the signage. Few photos of forms and signs. The notice to keeper letter (should this mention Schedule 4 of the Protection of Freedoms Act 2012?) A giant banner, indicating that the car park for Lidl is at the bottom of this road (no mention of Athena on this sign, and its the first sign you see) The sign beneath the ANPR camera on one of the entrances (there are 2, the car was clocked on the second one). There are a few of these signs in the car park. A rather more comprehensive sign. The print gets quite small on this sign, there are a few of these in the car park. Reading it is not an easy job when standing, whilst driving could be dangerous. This particular sign is also high up, I'd estimate a height of 3 meters. I went in to try and talk to the manager whilst there taking photos. It was fruitless. Only the deputy manager was in. He refused to give me the number to the shop, refused to give me head office number or email. he gave me the managers name at a push, and said Id have to appeal through Athena. I asked him if Lidl own the land, and he said they did and Athena manage it. Nothing I didn't already know. Waiting on a reply from Lidl customer support. lidl1.pdf lidl3.pdf lidl6.pdf lidl2.pdf lidl5.pdf
  9. Thanks for the advice ericsbrother. I think you may be right about the PP being for the large Lidl signs. I'll head over there after work to take a load of photographs. The parking signs don't appear to be illuminated at all however. There is also a second entrance/exit that doesn't seem to be covered by the camera. When you say get on to Lidl in writing - am I right in thinking recorded postal is the way to go, or will email suffice at this stage? I'm not an advocate of social media, but I know its a powerful tool, and Im pretty sure my wife uses both twitter and facebook, so that can be her job.
  10. I believe I've found the planning permission for the signs. The store sits between two streets, so its registered on the opposite one to the store. It reached a final decision for the proposal "TO ERECT INTERNALLY ILLUMINATED POST MOUNTED AND WALL FIXED SIGNS. " with conditions "Approved with standard advert conditions 18-10-1996". So unfortunately it would appear that they do have planning permission for the signs assuming parking charge notices fall under standard advert conditions. Also unfortunately it was not a full shop, there are less than 20 items on the receipt. But I suppose if the tills were very busy, you are stuck between a rock and a hard place, the two options being to leave the shopping but suffer a charge as you are no longer a Lidl customer and they get less time to park, or hope to get through the tills before your 90 minutes are up.
  11. I attempted to phone the store only to find the number is directed to a national customer service number. The person was un-sympathetic, and said the store was for lidl customers (which I said my wife was, and has a receipt to prove it) and that she had overstayed the allowed duration of 90 minutes, and that there was many signs and posters up showing this. She did ask why she took so long, and this is where I may of made a mistake. I told her she parked and did her shopping while her dad went to visit his mother in hospital which is on the same road. She said I should appeal to Athena and attach a copy of the receipt, and told me that I shouldn't mention anything other than the 'store was very busy that day' as the reason for the overstay. I didn't reveal any information other than the date of the incident, that my wife was the keeper of the vehicle, and roughly how long she overstayed. Also, the sale date and time on the receipt is 17 seconds ahead of when the car is clocked going out of the car park, but I suppose no clock is accurate. You mentioned I should check the planning permission for the store, do I need to phone the council to get the additional information needed for this? The online search brings up "TO DEVELOP SITE BY THE ERECTION OF A SINGLE-STOREY RETAIL UNIT, AND TO LAY OUT ASSOCIATED CAR PARKING AND ACCESS" with a reference and the decision is labelled as "Approve with Conditions", but the "related documents" link just pulls up an error on the website. What do you advise me to do next? Have I shot myself in the foot? Many thanks.
  12. Hello, My wife recieved a notice to keeper letter from Athena Ltd today. She had overstayed the allowed time of 90 minutes by about 30 minutes. She had shopped at Lidl and has the reciept to prove this. I have read a fair few posts on this website, and have a general idea of how this works out, but would appreciate help. Many thanks. Here's the answers to the questions from the other sticky post: 1 Date of the infringement 24-03-17 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Issue date is 28-03-17 3 Date received Today - 30-03-17 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] Does not appear to 5 Is there any photographic evidence of the event? Yes, a photo showing entrance to the car park and also exiting. 6 Have you appealed? {y/n?] post up you appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? Athena ANPR Ltd 8. Where exactly [carpark name and town] Lidl carpark, found at address : Lidl Liverpool, London Road, Liverpool, L3 8JN For either option, does it say which appeals body they operate under. There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE IAS If you have received any other correspondence, please mention it here Recieved none
×
×
  • Create New...