The car is a Ford Mondeo 59 plate. I had got the quote from a local mechanic but fowlers said they won't pay it and wanted to know why it needed a full exhaust. They also then said that they want to repair it and order the parts themselves. I'm having problems getting it repaired and cannot get anywhere with anyone from after sales or the branch, no one is interested in sorting it out and the after sales manager Mark has apparently left and not coming back. I thought about paying to have it repaired but i risk fowlers not paying me the money back.

I have recently got a car from Fowler's Finance 2 days after getting it home I found out that the exhaust was hanging down under the car and had broken away from the bracket. Upon checking the paperwork for my MOT certificate it was on the current MOT as an advisory, I contacted Fowler's and they told me due to the distance from the garage that I could get an independent quote from a garage to repair the car and send it to them and they would pay it to be repaired. The garage sent a quote back for around £800 and Fowler's said No it was too much and it would have to go to the Enfield Branch for repair. I had arranged with the After sales team to get it repaired on a Saturday morning at the Enfield Branch, I had to take the weekend off work to take it there when I arrived the Mechanic told me they knew nothing about the repair and didn't have the part anyway, he also told me they were very busy and better to come by the next weekend. I went away and rang the After sale on the Monday to be told that Fowler's were closed in many branches at the moment and the After sales person dealing with the issue was not in and didn't know when he would be back, they also told me that the Mechanic did know about the repair and had mislead me, they don't seem to want to help and I cant get in contact with the Enfield Branch as it goes to answerphone and the After sales don't help either. At the moment I cannot really drive the car as the exhaust is hanging down and need replacing in total. I missed out on a days work and have had wasted days because of these people but don't know what to do. Can anybody help please